The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

What are the two biggest questions hospitals should ask when evaluating charge capture and new technology? An Account Manager’s Perspective - Part I

Times have changed for physician practices over the last decade. Many of the government regulations have put more demands on the practices and hospitals with less reimbursement to show for it. Practices and healthcare organizations are hyper focused on looking for areas of opportunity that will help provide a return on investment to combat the challenges to their revenue cycle while also improving patient care.

Recently, I received a questionnaire asking about our services as a mobile charge capture software company and how we could help practices meet the new compliance standards while increasing the financial health of practices and hospitals. This medical organization was trying to figure out where to start with their evaluation of mobile charge capture.

I have worked with hundreds of practices over the years that I know are operating at a very high level of patient care while also thriving financially. These well-run organizations and practices all share similar evaluation tactics when researching new technology. They seem to focus on just two simple questions when evaluating a new software system:

1. Will this software work for us, or will we have to work for the software?
One theme that these organizations are keenly aware of is leveraging technology to work for them – not the other way around. Smart practices and hospitals want to learn from the experience of others' success, but they also recognize that the “one size fits all” approach does not work with medical technology and software. Practices are like snowflakes – they may seem similar, but no two are identical. When evaluating charge capture or any other software, it’s important to find a solution that is flexible enough to adapt to your specific workflow rather than forcing you to conform to a standard way of utilizing technology. Nobody likes a backseat driver telling you how to do your job.

2. Will this software support itself, or will we have to support the software?
Another topic that physicians and staff are constantly referencing is customer support. Any technology or software is only as good as the support that stands behind it. Everyone wants a vendor that provides great initial and on-going training, easy-to-use software, and technology that functions exactly how you expect. Of course, if you do have a question or need assistance, are you able to reach a live person who is capable of answering your question? From speaking with my customers, it only takes one time to get burned in this area to learn a valuable lesson. Do your homework and due diligence to find out what others are saying about the support with any new system. It pays dividends down the road.

Stay tuned to learn more about the biggest challenges that practices are solving with mobile technology.
5G ACA Account Management accurate coding ACI adoption Advancing Care Information Advice AHCA AHRQ AI Alternative Payment Model Amazon S3 Android API Apple appointment reminders Artificial Intelligence arts Audit Award Bay Area BCRA Benefits Best Place to Work Best Practices Big Data Billing Billing & Collections Billing Service Billing Services bootcamp BPCI BPTW Bundled Payment Model Bundled Payments Business relationships Care Communities care coordination Care Navigation Care Team Career Fair CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge codes Charge Lag Charge Reconciliation CHIP CIO Claims Clinical Communication clinical data Clinical Data Registry Clinically integrated network Cloud CMS cms regulations Coding Collaboration Communication Company Culture Conferences Connected Health Record contact practice Coronavirus COVID COVID-19 COVID19 Cross-functional culture custom reports Customer Interaction customer relations customer service customer success customer support Customers Cyber Security cybersecurity Developer DHHS Diagnosis codes Dialysis discharge instructions Doctor EHR elderly Electronic Charge Capture Eligibility EMR Encryption End-to-End Platform epidemic Expansion FDA FHIR Flu fundamentals gamification Gen Z GI GI Outlook Goals group messaging Health Care Health Care Technology Health Care Web Health Care. Health Care IT health data Health Information Exchange Health Record Healthcare Healthcare Data healthcare interface healthcare interface integration healthcare software HIE HIPAA HIPAA Compliance hipaa compliant communication hipaa compliant communication platform HIPAA-Compliant Hiring HL7 Holidays Home dialysis Home Health Hospital Census Hospital Communication humanity IA ICD-10 ICD-11 Immunizations Implementation Improvement Activities in-app calling inclusive software incorrect billing increase revenue injury rehabilitation innacurate coding Instant capture Integration interface interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 IT Lead Generation length of stay LGBTQIA Long Term Care LTC Machine learning MACRA Medaxiom Medical Billers Medical Billing Medical Billing & Collections medical billing denials and solutions Medical claims Medical Coding medical coding accuracy medical coding quality Medical Errors medical practice revenue Medical Record Medical Software Medicare Mental Health Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile Payments Mobile security Mobile Software Mobile Technology Mobile telehealth Modern Healthcare Native App natural language processing Network new feature new features news NIH nlp OCM onboarding Oncology Care Model operations opioid crisis Pandemic Parenting Partnership partnerships Patient Patient access Patient Adherence Patient App Patient Care Patient Chat Patient chat routers Patient Communication patient data Patient Engagement patient experience patient experience cycle Patient Generated Health Data Patient Handoff Software Patient Information Patient Messaging patient outcomes Patient payments patient portal Patient Record Patient Safety Patient satisfaction Patient Simulators patient support Patient Visits Patient-Centric PCP Performance bonus PHI Phishing Scams Physician Physician burnout pmd pMD Pro pMD Team population health Population Health Management Post-COVID PQRS Practice Management Pregnancy Press Release Product Development Productivity products Promoting Interoperability Protected Health Information QCDR QPP Quality Data quality reporting Quality Scoring Ransomware RCM Recruiting Recruitment Reimbursement remote jobs Remote Work Reporting reports Residents Responsibility revenue cycle management ROI Rural communities Ryuk Sales Secure Communication Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Secure Video Secure Video Chat Security Audit self care seniors sexual orientation and gender identity SF Biz Times SMB SNF SNOMED-CT SOC 2 software vendor SOGI Spear Phishing Specialty Care success support TCM TDM Team Team culture Teamwork technology telehealth telehealth reporting Telemedicine telemedicine in long term care Telemedicine skilled nursing facilities Teletherapy Text Messaging texting Thanksgiving Therapeutic Drug Monitoring time-based billing training transgender Travel Upgrades UX Design VA vaccination records vaccinations Vaccine Value-based care Video Calling Video chat video communication video conferencing Virtual Care Virtual Visit voice calling voice memos WannaCry Wearable Device wearing many hats Web App wellness wfh Wireless Work From Home Work Life Balance Workflow optimization Workplace Culture