The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

Let’s 'Face' It: The Key to Meeting With Your Customers In-Person
It’s no secret that we strive to provide unparalleled customer service at pMD; this is evident in the 650+ testimonials we've received from our customers. This year, we’re taking it an extra step further by not only continuing to provide the same customer service we’ve provided for nearly 20 years but also going out and shaking every customer’s hand in-person!

I recently had the opportunity to hop on a plane and reach nearly a dozen existing customers as well as provide some in-person demonstrations for potential new customers. While check-ins via email, phone, or messaging have strong benefits, there is nothing that can beat meeting a customer or potential customer face-to-face.

24/7 customer support is always a great way to address customers' questions or needs, but the ability to show up in-person at a meeting allows customers to not only get their questions answered but also gives them the chance to hear about any new features that might have gotten overlooked or buried in their inbox.

We always try to maximize our time on customer trips and schedule as many quality meetings with existing customers and potential customers as possible. Ahead of any meetings we study how the customer currently uses our charge capture and/or secure messaging products so we can present them with any new features that could help with their workflow. During this particular trip, we were able to get in front of two potential customers and learn more about their current workflow and needs as well as connect with them on a personal level. Relationship building simply can’t be matched with conversations over the phone.

The overall theme for our account management initiative is to not only build our existing customer base but also to ensure that any potential customers know that we offer a product that is second to none, and that our customer service matches the products we offer. Each and every customer we meet is not only amazed that we travel “just to meet them” but that we also take the initiative to check in without any motive other than to ensure their satisfaction with pMD… and that’s how we define unparalleled customer service.
ACA Account Management ACI Advancing Care Information AHCA AHRQ AI Alternative Payment Model Android API Apple Artificial Intelligence Audit BCRA Best Place to Work Big Data bootcamp BPCI BPTW Bundled Payments Care Communities care coordination Care Navigation Care Team Career Fair CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge Lag CHIP CIO Clinical Communication Clinical Data Registry Clinically integrated network CMS Communication Company Culture Conferences Connected Health Record culture custom reports Customer Interaction customer success customer support Customers cybersecurity Developer DHHS Dialysis discharge instructions EHR Electronic Charge Capture Encryption epidemic Expansion FDA FHIR Flu fundamentals Goals Health Care Health Care Technology Health Care Web Health Information Exchange Health Record Healthcare HIE HIPAA HIPAA-Compliant HL7 Home dialysis Hospital Census Hospital Communication IA ICD-10 ICD-11 Implementation Improvement Activities interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 Lead Generation length of stay MACRA Medical Billing Medical Errors Medical Software Medicare Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile security Mobile Technology Modern Healthcare Native App news NIH OCM Oncology Care Model opioid crisis Patient Patient App Patient Care Patient Generated Health Data Patient Handoff Software Patient Information Patient Safety Patient Visits Patient-Centric pmd pMD Team population health Population Health Management PQRS Product Development Productivity Promoting Interoperability QCDR Quality Scoring Recruiting Recruitment Reimbursement Remote Work reports Residents Responsibility Sales Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Security Audit SF Biz Times SOC 2 success support TCM Teamwork technology telehealth Telemedicine Text Messaging texting Travel Upgrades VA Value-based care Video Calling Video chat video conferencing Wearable Device wearing many hats Web App Work From Home