The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

pMD: So Much More Than Secure Messaging


As a member of pMD’s sales team, I have the distinct pleasure of speaking to a large number of individuals in the health care industry that are seeking better, more intuitive methods of communication amongst their internal team and with their patients. Most of the time, this outreach on behalf of the prospective client is done with this sole purpose in mind. However, these individuals are mostly surprised at the level of functionality and the communications risks that they can mitigate with a more robust product, like pMD,  that actually serves multiple purposes other than securely texting.

Today's world is a busy place and a premium is placed on our time. Efficiency is at the forefront of the majority of people's minds and any step we can take to make better use of our time is a must. Health care providers are often at the extreme end of this lifestyle. There is a lot to do, a lot of people depending on you and often there is not enough time in the day. 

Having a consolidated means of communicating with your team and managing your day can be a great time saver and allow for accurate and transparent communication amongst a care team. This is a reality for most of us in our personal lives. At this point in America, most of us have a smartphone that keeps us connected with the ones we love and a calendar to keep us focused on our day. However, in our professional lives, we are relegated to a team calendar in one location, printing our rounding or patient list from another, and sending vague, often cryptic text messages to our colleagues or office staff to communicate any number of items dealing with a patient's care. We have all done it and are equally guilty. It's the world we live in.

pMD recognized this need to have patient, schedule, and communication management in one location and made it a reality in our pMD® Pro solution. Now, providers and their support staff have the ability to manage their rounding list, view their appointment schedule, and communicate contextually with their colleagues. Taking one step further, providers now have the ability to enter a shared clinical note for a patient on their rounding list. Since this is a shared note, all providers in the practice are able to view this note as well as make additional entries in the event of weekend on-call or cross-coverage. 

All of this is very helpful and efficient being in one location, however, in today's world, the need to communicate securely goes outside the confines of our practices and colleagues. Due to the rise of COVID-19, the world has seen a drastic shift in many industries and health care businesses have been uniquely challenged because, pandemic or not, people still get sick and need to see their provider.  This has pushed telehealth from a minimally utilized novelty to an imperative must-have in providing care to our population. This brings to mind several questions: How do I do this securely? How do I keep my personal contact information private? What is the learning curve and success rate for my elderly population going to be?

All of these questions are valid and deserve to be addressed. Using pMD’s solution, the ability to communicate securely through chat, voice calls, and video calls is not limited to only members of your business. All of these methods of communication can be utilized with patients in a controlled fashion that does not expose your personal information as a provider. pMD’s solution from a patient's perspective is intuitive and simple. This is why it has been so effective for our current customers who have already deployed pMD telehealth to their patient population. If your patient has ever sent a text or received a FaceTime call from a friend or loved one, then they will be immediately successful in completing their virtual appointment with you.

To bring the communication loop full circle, automated appointment reminders have been developed and put into place to confirm with patients in advance and drive adherence to appointment times. These reminders, once put into place, are automated and allow patients to confirm or cancel their appointment well in advance of the scheduled date. Having a confirmed cancellation gives the practice more time to either fill that open time slot or give the provider time back into their day, reducing wasted time. After all, efficiency with our time and diverting that newfound time towards more important tasks (like providing the best possible patient care) is the goal, right?


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.

5G ACA Account Management ACI adoption Advancing Care Information AHCA AHRQ AI Alternative Payment Model Amazon S3 Android API Apple appointment reminders Artificial Intelligence arts Audit Bay Area BCRA Best Place to Work Best Practices Big Data bootcamp BPCI BPTW Bundled Payments Business relationships Care Communities care coordination Care Navigation Care Team Career Fair CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge Lag CHIP CIO Clinical Communication clinical data Clinical Data Registry Clinically integrated network Cloud CMS cms regulations Collaboration Communication Company Culture Conferences Connected Health Record contact practice Coronavirus COVID-19 COVID19 Cross-functional culture custom reports Customer Interaction customer relations customer service customer success customer support Customers Cyber Security cybersecurity Developer DHHS Dialysis discharge instructions EHR elderly Electronic Charge Capture Encryption epidemic Expansion FDA FHIR Flu fundamentals GI GI Outlook Goals group messaging Health Care Health Care Technology Health Care Web health data Health Information Exchange Health Record Healthcare healthcare interface healthcare interface integration healthcare software HIE HIPAA hipaa compliant communication hipaa compliant communication platform HIPAA-Compliant HL7 Home dialysis Hospital Census Hospital Communication humanity IA ICD-10 ICD-11 Implementation Improvement Activities in-app calling injury rehabilitation Instant capture Integration interface interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 Lead Generation length of stay Long Term Care LTC Machine learning MACRA Medaxiom Medical Billing Medical Errors Medical Software Medicare Mental Health Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile security Mobile Technology Modern Healthcare Native App Network new feature new features news NIH OCM onboarding Oncology Care Model operations opioid crisis Pandemic Parenting partnerships Patient Patient access Patient App Patient Care Patient Chat Patient chat routers Patient Communication patient data Patient Engagement patient experience Patient Generated Health Data Patient Handoff Software Patient Information Patient Messaging Patient payments Patient Safety Patient satisfaction patient support Patient Visits Patient-Centric PCP Performance bonus PHI pmd pMD Pro pMD Team population health Population Health Management PQRS Product Development Productivity products Promoting Interoperability Protected Health Information QCDR QPP quality reporting Quality Scoring Recruiting Recruitment Reimbursement remote jobs Remote Work reports Residents Responsibility ROI Rural communities Sales Secure Communication Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Secure Video Secure Video Chat Security Audit self care seniors SF Biz Times SMB SNF SOC 2 software vendor Specialty Care success support TCM Team culture Teamwork technology telehealth Telemedicine telemedicine in long term care Telemedicine skilled nursing facilities Teletherapy Text Messaging texting training Travel Upgrades UX Design VA Value-based care Video Calling Video chat video communication video conferencing Virtual Care Virtual Visit voice calling voice memos Wearable Device wearing many hats Web App wellness wfh Wireless Work From Home Work Life Balance