The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

Three Lessons your Baby Will Teach you about Software Implementations

Babies and software implementations? Why would anyone ever compare the two? Well, my wife and I recently had the privilege of welcoming a new baby girl to the world (see attached pic - I’m a bit biased, but I think she’s pretty darn cute!), and there are plenty of new changes going on around my household. Raising a newborn is an amazing experience - humbling, challenging, rewarding, and incredibly joyful all at the same time.

As I’ve pondered the last couple months, I’ve realized that at less than three months old, my daughter has already reinforced a few great lessons and connections to successful software implementations. I’ve been fortunate to be in health care for over the last decade and have been involved in software implementations for thousands of physicians. I thoroughly enjoy the implementations because each is different and there’s always more I can learn to help make that process easier for the end-user and customer.

Three lessons your newborn can reinforce about managing successful software implementations:

1. One size does NOT fit all. Our daughter is growing and changing with every day, which is fun because we have other friends with newborns and toddlers around the same age. I’ve also learned that you don’t compare babies, period. End of story. They aren’t the same and they won’t reach the same milestones at the same times. Each one of the software implementations I’ve been a part of are different as well. Sure, there are trends and similarities. However, if you want to lead a successful software implementation, you need to first recognize that each organization, practice, and person comes with their own opinions, perspectives, comfort with change, and interest level. Leverage your experience and knowledge, but you must embrace that each person and training is unique. This will allow you to help coach them through the changes and address any potential issues.

2. Hope for the best, but plan for the worst. At about three weeks, my wife and I decided to venture out of the house and walk to dinner at a local restaurant with our new baby girl in the stroller. Shortly into the dinner, we realized that our daughter had a significant blowout (parents - you know what I’m talking about). I looked at my wife, and we both asked, “Did you bring any diapers or a change of clothes?” Of course, we had not. Rookie parents. Obviously, we hadn’t thought that one through, but we won’t make that mistake again. Likewise, implementations are set up for success long in advance of go-live. Experience will prepare you for common objections and problems that could arise during an implementation. If you don’t have the experience, ask someone within your organization for help. Double and triple check your work and setup ahead of the go-live. First impressions are important and you shouldn’t be wasting your client's time with errors, mistakes, or challenges that could have been anticipated and prevented in advance. When surprises do happen, and they will, be sure to follow through on any follow-up action items you promised to the customer.

3. Two is greater than one. Parenting a newborn can be exhausting. With the lack of sleep and “always on” mentality for 24 hours a day, I find myself, at times, going a bit delirious and definitely not on my “A” game. Thankfully, I've got an amazing wife who is doing a great job supporting both me and our daughter through this transition. Due to my work schedule I'm not around throughout the day to help with the caretaking, but I try to jump back in to relieve her as soon as I get home. This affords us the balance we need to function at our best. With software implementations, there are two critical parties: the vendor and the customer. Both sides need to be working as a team ahead of the implementation. The vendor and trainers should establish a good relationship with a team at the customer site; these people can help be the eyes on the ground, even after the implementation is complete and the vendors have gone home. Schedule regular follow-up meetings after the go-live. Change is often hard, but it's much easier when you're working together as a team to make the process as smooth as possible for all parties!

5G ACA Account Management accurate coding ACI adoption Advancing Care Information Advice AHCA AHRQ AI Alternative Payment Model Amazon S3 Android API Apple appointment reminders Artificial Intelligence arts Audit Award Bay Area BCRA Benefits Best Place to Work Best Practices Big Data Billing Billing & Collections Billing Service Billing Services bootcamp BPCI BPTW Bundled Payment Model Bundled Payments Business relationships Care Communities care coordination Care Navigation Care Team Career Fair CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge codes Charge Lag Charge Reconciliation CHIP CIO Claims Clinical Communication clinical data Clinical Data Registry Clinically integrated network Cloud CMS cms regulations Coding Collaboration Communication Company Culture Conferences Connected Health Record contact practice Coronavirus COVID COVID-19 COVID19 Cross-functional culture custom reports Customer Interaction customer relations customer service customer success customer support Customers Cyber Security cybersecurity Developer DHHS Diagnosis codes Dialysis discharge instructions Doctor EHR elderly Electronic Charge Capture Eligibility EMR Encryption End-to-End Platform epidemic Expansion FDA FHIR Flu fundamentals gamification Gen Z GI GI Outlook Goals group messaging Health Care Health Care Technology Health Care Web Health Care. Health Care IT health data Health Information Exchange Health Record Healthcare Healthcare Data healthcare interface healthcare interface integration healthcare software HIE HIPAA HIPAA Compliance hipaa compliant communication hipaa compliant communication platform HIPAA-Compliant Hiring HL7 Holidays Home dialysis Home Health Hospital Census Hospital Communication humanity IA ICD-10 ICD-11 Immunizations Implementation Improvement Activities in-app calling inclusive software incorrect billing increase revenue injury rehabilitation innacurate coding Instant capture Integration interface interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 IT Lead Generation length of stay LGBTQIA Long Term Care LTC Machine learning MACRA Medaxiom Medical Billers Medical Billing Medical Billing & Collections medical billing denials and solutions Medical claims Medical Coding medical coding accuracy medical coding quality Medical Errors medical practice revenue Medical Record Medical Software Medicare Mental Health Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile Payments Mobile security Mobile Software Mobile Technology Mobile telehealth Modern Healthcare Native App natural language processing Network new feature new features news NIH nlp OCM onboarding Oncology Care Model operations opioid crisis Pandemic Parenting Partnership partnerships Patient Patient access Patient Adherence Patient App Patient Care Patient Chat Patient chat routers Patient Communication patient data Patient Engagement patient experience patient experience cycle Patient Generated Health Data Patient Handoff Software Patient Information Patient Messaging patient outcomes Patient payments patient portal Patient Record Patient Safety Patient satisfaction Patient Simulators patient support Patient Visits Patient-Centric PCP Performance bonus PHI Phishing Scams Physician Physician burnout pmd pMD Pro pMD Team population health Population Health Management Post-COVID PQRS Practice Management Pregnancy Press Release Product Development Productivity products Promoting Interoperability Protected Health Information QCDR QPP Quality Data quality reporting Quality Scoring Ransomware RCM Recruiting Recruitment Reimbursement remote jobs Remote Work Reporting reports Residents Responsibility revenue cycle management ROI Rural communities Ryuk Sales Secure Communication Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Secure Video Secure Video Chat Security Audit self care seniors sexual orientation and gender identity SF Biz Times SMB SNF SNOMED-CT SOC 2 software vendor SOGI Spear Phishing Specialty Care success support TCM TDM Team Team culture Teamwork technology telehealth telehealth reporting Telemedicine telemedicine in long term care Telemedicine skilled nursing facilities Teletherapy Text Messaging texting Thanksgiving Therapeutic Drug Monitoring time-based billing training transgender Travel Upgrades UX Design VA vaccination records vaccinations Vaccine Value-based care Video Calling Video chat video communication video conferencing Virtual Care Virtual Visit voice calling voice memos WannaCry Wearable Device wearing many hats Web App wellness wfh Wireless Work From Home Work Life Balance Workflow optimization Workplace Culture