This realization led us to automate the process even further, by taking ourselves out of the critical path of our customers becoming ICD-10 compliant. We were originally very concerned that a human guide was necessary to ensure that the conversion would be successful at every step. Yet the line between automation and providing a human safety net is a tricky one to determine and is best found from fully understanding and empathizing with your customers. The new wizard, which almost all of our customers have used to convert their codes to ICD-10, is now completely self-driven through an intuitive interface and thoughtful feedback at key stages of the conversion. This is an approach we are actively taking with many of our other features, empowering our users to do more with the software we build while always being there to lend a hand.