The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

Weekly Byte: Automation & Empowerment
ICD-10 is only a day away and the entire team here at pMD is working on all cylinders to ensure our customers will have a seamless transition experience. Looking back on the last few months, there's been a lot of preparatory work both from the development team as well as sales, operations, and our account managers to lay the groundwork for one of the biggest regulatory changes in the health care industry in recent memory. From a software development perspective, automation is a key tool. We spent a significant amount of time more than a year ago to make our ICD-10 conversion wizard as seamless as possible, yet we were originally requiring each customer to work with one of us during the transition directly. Although a great experience all around, we realized that we had become a bottleneck to our users for their code update.

This realization led us to automate the process even further, by taking ourselves out of the critical path of our customers becoming ICD-10 compliant. We were originally very concerned that a human guide was necessary to ensure that the conversion would be successful at every step. Yet the line between automation and providing a human safety net is a tricky one to determine and is best found from fully understanding and empathizing with your customers. The new wizard, which almost all of our customers have used to convert their codes to ICD-10, is now completely self-driven through an intuitive interface and thoughtful feedback at key stages of the conversion. This is an approach we are actively taking with many of our other features, empowering our users to do more with the software we build while always being there to lend a hand.
5G ACA Account Management ACI Advancing Care Information AHCA AHRQ AI Alternative Payment Model Android API Apple Artificial Intelligence Audit BCRA Best Place to Work Big Data bootcamp BPCI BPTW Bundled Payments Care Communities care coordination Care Navigation Care Team Career Fair CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge Lag CHIP CIO Clinical Communication Clinical Data Registry Clinically integrated network CMS Communication Company Culture Conferences Connected Health Record culture custom reports Customer Interaction customer success customer support Customers cybersecurity Developer DHHS Dialysis discharge instructions EHR Electronic Charge Capture Encryption epidemic Expansion FDA FHIR Flu fundamentals GI GI Outlook Goals Health Care Health Care Technology Health Care Web Health Information Exchange Health Record Healthcare HIE HIPAA hipaa compliant communication hipaa compliant communication platform HIPAA-Compliant HL7 Home dialysis Hospital Census Hospital Communication IA ICD-10 ICD-11 Implementation Improvement Activities interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 Lead Generation length of stay MACRA Medical Billing Medical Errors Medical Software Medicare Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile security Mobile Technology Modern Healthcare Native App Network news NIH OCM onboarding Oncology Care Model opioid crisis Patient Patient App Patient Care Patient Chat Patient Communication Patient Engagement Patient Generated Health Data Patient Handoff Software Patient Information Patient Safety Patient Visits Patient-Centric pmd pMD Team population health Population Health Management PQRS Product Development Productivity Promoting Interoperability QCDR Quality Scoring Recruiting Recruitment Reimbursement Remote Work reports Residents Responsibility ROI Sales Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Security Audit SF Biz Times SOC 2 success support TCM Teamwork technology telehealth Telemedicine Text Messaging texting training Travel Upgrades VA Value-based care Video Calling Video chat video communication video conferencing Wearable Device wearing many hats Web App Wireless Work From Home