On a recent implementation trip to Memphis, I met with one of the senior residents, “Dr. M,” for his pMD training. He came into our meeting with a positive attitude but also a bit of confusion. Resident physicians don’t bill directly for the services they perform, so when this doctor heard he had a “charge capture training,” he wasn’t sure what to think!
However, after an in-depth conversation about how this doctor works with the attending physician, the fellow, and the other residents, it turns out that pMD had a lot of use for him outside of “just” helping with hospital billing. Residents are often the first point of contact for their patients, and the whole resident team needs to be on the same page about every patient, even when they have rotating schedules and patients in seven different hospitals. pMD allows Dr. M to capture important clinical information, such as the patient’s current treatment, updates on their condition, and when they next need to be seen, right from his iPhone. This in turn updates the attendings, fellows, and other residents in real-time, no matter where they are.
Dr. M also let me know that it’s both very important and often very difficult for the residency program to report on the various diagnoses treated by their residents. Information such as the specific ICD-10 diagnostic conditions treated by resident physicians and the frequency at which these conditions are seen helps create an important academic repository for the program, but it’s difficult to collect when many of the seven different hospitals use different electronic medical record (EMR) systems and do not provide easily-accessible data sets for a subset of providers. Dr. M was thrilled to find he could not only report this data out of pMD with just a few clicks, but also save, sort, and de-identify this data in a spreadsheet to give back to the residency program for future use.
Dr. M came out of our meeting with a lot of excitement about pMD’s function as a mobile rounding and data capture tool. In fact, he’s currently helping me set up training with four more residents in his program! I’m sure that, just like Dr. M, they will be model students. A+!