The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

Weekly Byte: Hotel Room Hacking
I don't typically write a lot of code in hotel rooms, but after what we had seen working onsite with one of our surgical practices earlier that day, I really wanted to get an update out right away.

Three of my co-workers stood behind my clunky hotel room desk chair, watching my screen with excitement as I made the last tweak and pulled up my web browser to test it. Sure enough, we found that this update would save the medical assistants (MAs) five clicks per patient as they prepped each day's visits in pMD.

I pushed the change out for code review and dragged my desk chair around to face the others. We were all grinning. It had been a busy travel week and we were all exhausted. But we knew that this change would make a huge real-world difference because we had all seen the same thing during our meetings with the MAs. It felt amazing to be able to push it through quickly instead of "passing my feedback along" or "logging a ticket" and hoping that someone else who hadn't experienced what I had would prioritize the request as highly.

When we returned to the practice the next day and followed up with the MAs that we had trained, we found that they were ecstatic and very grateful for the update. It hadn't been bad before, they said, but in an environment that is full of distractions, and with an ever-growing workload in every area, this was an electronic charge capture process that was now definitively faster than the paper superbills that they were filling out before.

As a software developer, I found it so satisfying to act on what I had seen and to make a quick change that took the experience from "fine" to "great" in the eyes of these users. And it felt amazing to be in a room with coworkers who all had the same experience and arrived at the same conclusion.
ACA Account Management ACI Advancing Care Information AHCA AHRQ AI Alternative Payment Model Android API Apple Artificial Intelligence Audit BCRA Best Place to Work Big Data BPCI BPTW Bundled Payments Care Communities care coordination Care Navigation CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge Lag CHIP CIO Clinical Communication Clinical Data Registry Clinically integrated network CMS Company Culture Conferences Connected Health Record culture custom reports Customer Interaction Customers cybersecurity Developer DHHS EHR Electronic Charge Capture Encryption epidemic FDA FHIR Flu fundamentals Goals Health Care Health Care Technology Health Care Web Health Information Exchange Health Record Healthcare HIE HIPAA HIPAA-Compliant Hospital Census Hospital Communication IA ICD-10 ICD-11 Improvement Activities interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 Lead Generation MACRA Medical Billing Medical Software Medicare Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile security Mobile Technology Modern Healthcare Native App news NIH OCM Oncology Care Model Patient Patient App Patient Care Patient Generated Health Data Patient Handoff Software Patient Information Patient Visits Patient-Centric pmd pMD Team population health Population Health Management PQRS Product Development Productivity QCDR Quality Scoring Recruiting Recruitment Reimbursement Remote Work reports Residents Responsibility Sales Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Security Audit SF Biz Times SOC 2 success support TCM Teamwork technology telehealth Text Messaging texting Travel Upgrades VA Value-based care Wearable Device Web App Work From Home