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where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

Weekly Byte: Looking Past the Cherry on Top

The Bay Area is known for its many tech companies with amazing perks, like catered gourmet meals, nap rooms, free transportation, and unlimited vacation, to name a few. Each company is trying their best to attract and keep top talent, create an amazing culture, and maintain a positive fiscal growth path.

While perks are great, they can only go so far to craft a happy and productive workforce, which in the end is the ultimate goal, right? Research has found that the bulk of talent from Generation Y are ambitious, passionate about being passionate about their work, and thrive with transparent communication. What a great approach to how a person should want to spend a majority of his/her waking hours!

So I examined pMD with the mindset of a stereotypical Gen Y businesswoman. While pMD does have some great perks, I investigated a little deeper to identify some of the common themes among a ridiculously productive and fun team.

Check your ego and insecurities at the door. It is fairly obvious that an organization must have a clear vision with defined goals to be successful. But, the “how to achieve those goals” seems to be the piece that sets thriving companies apart from complacent ones. I see members of our management team step in to do seemingly menial tasks when we are nearing a deadline to make that final push to help meet the goal. This in turn motivates the rest of the organization to go that extra mile and push themselves to stretch past their comfort zone. The precedent is set that no task is too small or daunting since the team is counting on each other.

Make time for one another. Keeping open and frequent communication is a no-brainer. Taking it a step further to stop what you’re doing to help out a teammate is something else altogether. As a pMDer, we are unique in that we all do a little bit of everything, regardless of job title. That said, no one person knows everything, resulting in inquiries between people and departments. Regardless of how busy each of my colleagues are, I can count on being able to get a prompt response from an account manager on the road, or a few minutes of time with a developer to hash out a support question.

Connect with customers. We move past “the customer is always right” mantra to identify what the customer truly needs. Previous blog posts have touched on how each of us talk daily to the providers, supervisors, billers, and staff members who use our charge capture, secure messaging, care coordination, and HIE products. We get feedback and we take it to heart. Since we speak with our customers personally, solving their inquiries has an additional sense of priority. They aren’t just a ticket in our support log. It’s a great feeling responding to a provider to let them know that the functionality they asked for has been added in our latest release.

Don’t get me wrong, perks certainly do sweeten the deal. But having a purpose that is beyond one’s self is a fundamental need for most people. You can only eat so much free food, followed by a nap, and then a free ride to the airport on your next vacation before you feel at least a little empty. Knowing that you are part of a collective team making a difference for your customers and the medical community never loses its appeal.
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