The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

Weekly Byte: Piecing Together Patient Care

The practice manager pulled up the patient that I named. This patient had long been part of her nephrology practice, and in many respects was like their thousands of other patients, but with one major difference: this patient had a care coordinator.

Her eyes widened as she looked at the patient in pMD and started reading the care coordination summary. "They know so much more about her than we do," she said quietly. Before her eyes was a concise summary of the patient's medical history, including an accurate medication list and the patient's overarching goals of care.

The care coordinator had painstakingly pieced together this summary using notes from hospital electronic health records, lengthy conversations with the patient and her family, conversations and secure text messages with health care providers who had seen this patient, and the electronic health records of multiple private practices.

By consolidating and summarizing all this fragmented information into a single note, and by using pMD not just for charge capture but also sharing information automatically across all the physicians in the community who might see this patient in the future, the care coordinator was ensuring that everyone who saw this patient would have the big picture. They would not be relying on the patient alone to provide complete and accurate information about her own medical history - something that the sickest patients are often unable to do.

As we left the nephrology group's office, I reflected on how many times I've seen physicians beaten down by technology that burdened them with excessive data entry and that generated massive, redundant electronic records for them to wade through looking for kernels of information. When they really need it, like a primary care doctor seeing a patient who was just discharged from the hospital, they can't get into the hospital's silo.

At that moment, I felt renewed excitement about working with the care coordinators who are the patient's ally in navigating our fragmented health care system. They can't be everywhere at once, but now their clinical summary can.
ACA Account Management ACI Advancing Care Information AHCA AHRQ AI Alternative Payment Model Android API Apple Artificial Intelligence Audit BCRA Best Place to Work Big Data BPCI BPTW Bundled Payments Care Communities care coordination Care Navigation CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge Lag CHIP CIO Clinical Communication Clinical Data Registry Clinically integrated network CMS Company Culture Conferences Connected Health Record culture custom reports Customer Interaction Customers cybersecurity Developer DHHS EHR Electronic Charge Capture Encryption epidemic FDA FHIR Flu fundamentals Goals Health Care Health Care Technology Health Care Web Health Information Exchange Health Record Healthcare HIE HIPAA HIPAA-Compliant Hospital Census Hospital Communication IA ICD-10 ICD-11 Improvement Activities interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 Lead Generation MACRA Medical Billing Medical Software Medicare Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile security Mobile Technology Modern Healthcare Native App news NIH OCM Oncology Care Model Patient Patient App Patient Care Patient Generated Health Data Patient Handoff Software Patient Information Patient Visits Patient-Centric pmd pMD Team population health Population Health Management PQRS Product Development Productivity QCDR Quality Scoring Recruiting Recruitment Reimbursement Remote Work reports Residents Responsibility Sales Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Security Audit SF Biz Times SOC 2 success support TCM Teamwork technology telehealth Text Messaging texting Travel Upgrades VA Value-based care Wearable Device Web App Work From Home