The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

Weekly Byte: Sharpening the Saw

Here at pMD, we provide world-class charge capture and physician communication solutions. But what's not as well-known until you become a customer is how much we take pride in providing world-class support. We rotate in teams and act as live FAQ/troubleshooters for our customers. This can be pretty fun and rewarding to help our customers out, but at times, it can get fairly demanding. With our customer base growing all the time, this means the support volume is bound to naturally increase. This, of course, is difficult to sustain if we want to continue growing faster and faster! So what’s the solution?

With each development cycle, we attempt to tackle a feature that "sharpens the saw." This is what we call features that help ourselves in order to better help our customers. We recently tackled a volume issue where we were getting too many provider training requests for our in-house support team to handle at one time. A good problem to have, I assure you! But it was daunting trying to coordinate and reschedule requests that came in all asking for the exact same training time. After experiencing this growth problem firsthand for a while, our development team created an in-house scheduling system building off our charge capture appointment functionality. It has worked wonders in managing and spreading out the training requests. Sanity was finally restored and we continue to grow at record pace!

As a fast paced development team, it's easy to fall into a trap of only developing for tomorrow. What's the next best feature to roll out? What's the next 'it' thing to show off to a new customer? But we recognize the need to run various threads of development projects that aim to improve our product from multiple angles. Obviously we have high level initiatives such as "ICD-10 Adoption" and "Secure Text Messaging", but we recognize the need to continue evolving our mobile software to the most minute detail. I can't wait to see what gets sharpened next!
ACA Account Management ACI Advancing Care Information AHCA AHRQ AI Alternative Payment Model Android API Apple Artificial Intelligence Audit BCRA Best Place to Work Big Data bootcamp BPCI BPTW Bundled Payments Care Communities care coordination Care Navigation CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge Lag CHIP CIO Clinical Communication Clinical Data Registry Clinically integrated network CMS Company Culture Conferences Connected Health Record culture custom reports Customer Interaction customer success customer support Customers cybersecurity Developer DHHS EHR Electronic Charge Capture Encryption epidemic FDA FHIR Flu fundamentals Goals Health Care Health Care Technology Health Care Web Health Information Exchange Health Record Healthcare HIE HIPAA HIPAA-Compliant Hospital Census Hospital Communication IA ICD-10 ICD-11 Improvement Activities interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 Lead Generation MACRA Medical Billing Medical Software Medicare Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile security Mobile Technology Modern Healthcare Native App news NIH OCM Oncology Care Model Patient Patient App Patient Care Patient Generated Health Data Patient Handoff Software Patient Information Patient Visits Patient-Centric pmd pMD Team population health Population Health Management PQRS Product Development Productivity QCDR Quality Scoring Recruiting Recruitment Reimbursement Remote Work reports Residents Responsibility Sales Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Security Audit SF Biz Times SOC 2 success support TCM Teamwork technology telehealth Text Messaging texting Travel Upgrades VA Value-based care Wearable Device wearing many hats Web App Work From Home