The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

Weekly Byte: The Virality of Secure Messaging
It's been one heck of a year for our secure text messaging app in terms of development, roll outs, and viral usage. I can't express enough how proud I am to be part of a development team that listens to its customers and continues to build features based on their feedback. It's our “customer first” mantra that has allowed pMD Messaging (we like to call it “pChat” for short) to see adoption grow 600+ percent in the past year!

What started as a simple add-on feature to charge capture so providers didn’t have to text in code about patients anymore, has evolved into a standalone product for us that is only continuing to grow. We've integrated messaging into our charge capture platform with action triggered messages, automated reminders, and patient alerts, just to name a few. Most recently we added email notification reminders as apart of our multi-platform notification system to accommodate in-office staff workflows in addition to our mobile providers. This was a huge hurdle as many offices do not want their staff to use their cell phones at work.

With each charge capture implementation over the past 12 months, I've seen adoption get easier and easier for the doctors and the practices because we're able to offer what no other product has been able to offer them. A software that works naturally, easily, and is still secure without adding additional work to the user. In my last trip to San Marcos, Texas, it was amazing how lighting fast everyone gravitated towards pMD Messaging! It was easily the fastest viral adoption at a practice that I've personally implemented. Their entire office understood that their old methods of communication were not secure, so each doctor and nurse combo had invented a sort of code to discuss patients.

Once I told them pMD’s messaging was HIPAA-compliant, their eyes widened and they were ecstatic at the notion of being able to text freely. As I went through the individual trainings for 6 doctors and 18 staff users, it was fun to see their excitement and immediate usage of our secure messaging. The last doctor to get set up, who didn't come into the office until the end of the day, had 45 unread “pChats” because he hadn’t logged into pMD yet! As I trained each person from the start of the day, he would get simple notifications that “So-and-so sent you a secure message in pMD". From this alone, he could mentally follow me through his office as I worked with his colleagues. It turns out each person I worked with had sent a pChat to him for testing and so he was able to tell whose office I was in - sort of like GPS via pChats! While we probably won't be implementing geo-locations anytime soon, it's exciting to see what new features we add to secure messaging in 2016.
ACA Account Management ACI Advancing Care Information AHCA AHRQ AI Alternative Payment Model Android API Apple Artificial Intelligence Audit BCRA Best Place to Work Big Data bootcamp BPCI BPTW Bundled Payments Care Communities care coordination Care Navigation CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge Lag CHIP CIO Clinical Communication Clinical Data Registry Clinically integrated network CMS Communication Company Culture Conferences Connected Health Record culture custom reports Customer Interaction customer success customer support Customers cybersecurity Developer DHHS EHR Electronic Charge Capture Encryption epidemic FDA FHIR Flu fundamentals Goals Health Care Health Care Technology Health Care Web Health Information Exchange Health Record Healthcare HIE HIPAA HIPAA-Compliant Hospital Census Hospital Communication IA ICD-10 ICD-11 Improvement Activities interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 Lead Generation MACRA Medical Billing Medical Errors Medical Software Medicare Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile security Mobile Technology Modern Healthcare Native App news NIH OCM Oncology Care Model opioid crisis Patient Patient App Patient Care Patient Generated Health Data Patient Handoff Software Patient Information Patient Safety Patient Visits Patient-Centric pmd pMD Team population health Population Health Management PQRS Product Development Productivity QCDR Quality Scoring Recruiting Recruitment Reimbursement Remote Work reports Residents Responsibility Sales Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Security Audit SF Biz Times SOC 2 success support TCM Teamwork technology telehealth Text Messaging texting Travel Upgrades VA Value-based care Wearable Device wearing many hats Web App Work From Home