At pMD, we spend a lot of time interacting with our customers, helping them utilize our software in a way that best fits their workflow, and also gathering feedback from them to help make our product better. As an engineer, having this facetime with the people who use the software I build -- charge capture, secure messaging, HIE, and care coordination -- is invaluable. For many companies like us who have customers spread out across the country, visiting some of those users in-person would be extremely difficult. However, we’re very fortunate in that we have access to a small plane which can take us to cities that would otherwise be very challenging to reach.
I had the opportunity last week to meet with customers throughout the Pacific Northwest. We made stops in Boise, ID, Kennewick, WA, and Kalispell, MT, among others, sometimes touching down in several states in one day! We had a series of highly productive face to face meetings with a number of the medical groups we work with throughout the region, many of whom were surprised that we were willing to take the time to meet them in-person. However, we were able to accomplish so much in those meetings that it soon became obvious to us all that it had been time well spent!
An added bonus to this particular trip was that when it ended, I got to spend a long weekend with family in Idaho. I enjoy working with our customers all over the U.S., but having grown up in the Pacific Northwest, I’ll admit that I’m a little biased toward our customer base in that part of the country because they give me a great excuse to see friends and relatives in the region. I returned back to San Francisco on Sunday refreshed from my relaxing weekend, and energized by my renewed connections with our Pacific Northwest customers. I can’t wait for the next trip!