The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

What's with Account Managers Managing Accounts?
What can a company with nearly 12,000 users do to ensure that each client gets the same unparalleled service and attention that they received during the initial sale and implementation? Make sure that each employee pitches in to manage each relationship and help with account management, that's what!

While most companies say they want to keep their customers happy, many times their ability to do so and follow through fall by the wayside. Not at pMD. Each employee not only is responsible for their own clients, but every pMDer also helps each other when it comes to account management. Everyone does a little (or a lotta) bit of everything. As an account manager, I get to not only build new relationships but also maintain those relationships.

We work with a wide variety of personalities and, like our product, every interaction with each client is not a one-size-fits-all approach. Beyond doing the proper research before any meeting, phone call, or email outreach, the one thing I thrive in doing is speaking to them like they’re human beings. What a novel concept! I don’t have a hard script that I read word for word from. I approach them just like they were my co-worker or a friend and the conversation is very organic. I want to make my clients comfortable and that starts with rapport.

Building rapport with your clients is paramount to maintaining their business. Being at pMD for only a few months has really opened my eyes on how important it is to build that rapport and to continually follow up with our clients; even when there isn't a true agenda in place for the follow-up. Last week while I was on site for an implementation, I was afforded some time to peek into the offices of providers that I had worked with months before. Some conversations lasted only 2 minutes, others were 20 minutes. We would discuss everything from new pMD secure messaging features, future requests that they’d like added to pMD, and what their summer vacation plans were. While the conversations varied with each person, there was one common theme… they were extremely appreciative that I took the time to stop by, answer any outstanding questions or issues, or just to say hi.

From charge capture to care coordination and secure messaging, each product for each client is different. So different that we don't have a user guide for each product. We treat each client uniquely. One thing that makes me proud to not only be an account manager for pMD but a pMDer in general is that we don't just make a call or send a mass email with yes or no questions. We have a quality conversation with each client. We believe that this is important to ensure they are getting the most out of our products and we can be a sounding board for any feedback or changes they would want to add.

An account manager at pMD is not like an account manager at any other company. We strive to build a relationship that is long lasting. We strive to ensure that each client receives unparalleled customer services that doesn't stop after go-live. We strive to not only make our doctors happy but everyone associated with pMD happy too.
5G ACA Account Management ACI adoption Advancing Care Information Advice AHCA AHRQ AI Alternative Payment Model Amazon S3 Android API Apple appointment reminders Artificial Intelligence arts Audit Award Bay Area BCRA Benefits Best Place to Work Best Practices Big Data Billing Billing & Collections Billing Service Billing Services bootcamp BPCI BPTW Bundled Payments Business relationships Care Communities care coordination Care Navigation Care Team Career Fair CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge codes Charge Lag Charge Reconciliation CHIP CIO Clinical Communication clinical data Clinical Data Registry Clinically integrated network Cloud CMS cms regulations Coding Collaboration Communication Company Culture Conferences Connected Health Record contact practice Coronavirus COVID COVID-19 COVID19 CPT codes Cross-functional culture custom reports Customer Interaction customer relations customer service customer success customer support Customers Cyber Security cybersecurity Developer DHHS Diagnosis codes Dialysis discharge instructions Doctor EHR elderly Electronic Charge Capture Eligibility EMR Encryption End-to-End Platform epidemic Expansion FDA FHIR Flu fundamentals Gen Z GI GI Outlook Goals group messaging Health Care Health Care Technology Health Care Web Health Care. Health Care IT health data Health Information Exchange Health Record Healthcare Healthcare Data healthcare interface healthcare interface integration healthcare software HIE HIPAA hipaa compliant communication hipaa compliant communication platform HIPAA-Compliant Hiring HL7 Holidays Home dialysis Hospital Census Hospital Communication humanity IA ICD-10 ICD-11 Immunizations Implementation Improvement Activities in-app calling inclusive software injury rehabilitation Instant capture Integration interface interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 IT Lead Generation length of stay LGBTQIA Long Term Care LTC Machine learning MACRA Medaxiom Medical Billers Medical Billing Medical Billing & Collections Medical Coders Medical Coding Medical Errors Medical Record Medical Software Medicare Mental Health Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile Payments Mobile security Mobile Software Mobile Technology Mobile telehealth Modern Healthcare Native App Network new feature new features news NIH OCM onboarding Oncology Care Model operations opioid crisis Pandemic Parenting Partnership partnerships Patient Patient access Patient App Patient Care Patient Chat Patient chat routers Patient Communication patient data Patient Engagement patient experience Patient Generated Health Data Patient Handoff Software Patient Information Patient Messaging Patient payments patient portal Patient Record Patient Safety Patient satisfaction Patient Simulators patient support Patient Visits Patient-Centric PCP Performance bonus PHI Phishing Scams Physician Physician burnout pmd pMD Pro pMD Team population health Population Health Management Post-COVID PQRS Practice Management Pregnancy Press Release Product Development Productivity products Promoting Interoperability Protected Health Information QCDR QPP Quality Data quality reporting Quality Scoring Ransomware RCM Recruiting Recruitment Reimbursement remote jobs Remote Work Reporting reports Residents Responsibility revenue cycle management ROI Rural communities Ryuk Sales Secure Communication Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Secure Video Secure Video Chat Security Audit self care seniors sexual orientation and gender identity SF Biz Times SMB SNF SNOMED-CT SOC 2 software vendor SOGI Spear Phishing Specialty Care success support TCM Team Team culture Teamwork technology telehealth telehealth reporting Telemedicine telemedicine in long term care Telemedicine skilled nursing facilities Teletherapy Text Messaging texting Thanksgiving time-based billing training transgender Travel Upgrades UX Design VA vaccination records vaccinations Vaccine Value-based care Video Calling Video chat video communication video conferencing Virtual Care Virtual Visit voice calling voice memos WannaCry Wearable Device wearing many hats Web App wellness wfh Wireless Work From Home Work Life Balance Workflow optimization Workplace Culture