The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

Why Doctors Hate Health Care IT (HIT)

Many doctors could tell you why they hate health care IT with three letters: EHR. But what really irritates doctors about HIT and creates a Pavlovian effect around the term? The Permanente Medical Group CEO Robert Pearl, MD listed five reasons on HIStalk why health care IT isn’t widely embraced. This list touches on some of the inherent issues of HIT, and we’ve elaborated on each reason given what we believe are the foundational problems for health care IT today:

1. Developers focus on doing something with a technology they like rather than trying to solve user problems, such as jumping on the wearables bandwagon despite a lack of evidence that they affect outcomes.

Doctors may never get to the point of loving documentation, but it is feasible to create useable software that makes tedious tasks painless and even enjoyable. It takes redefining how we approach and use health care IT. We designed our charge capture technology to be inherently user-friendly and eliminate tedious paperwork, so that doctors actually enjoy using the software (a novel idea!)

2. Doctors, hospitals, insurance companies, and patients all feel that someone else should pay for technology they use.

We are seeing an ever-increasing “Bring Your Own Device” (BYOD) phenomenon where health care providers are using their personal mobile devices for work. Health care groups need to embrace and internalize this concept with a robust policy instead of attempting to restrict it, making the technology much more powerful and cost-effective.

3. Poorly designed or implemented technology gets in the way of the physician-patient encounter.

The lack of usable software in health care takes valuable time away from the patient, leading doctors to instead spend their time stumbling through poorly developed technology. Good software should be developed with the objective of giving time back to the doctor.

4. EHRs provide clinical value, but slow physicians down.

EHRs and many HIT systems are extremely structured and they don’t build in customizations at the practice level. These rigid systems don’t allow for shortcuts or ways to make the process more efficient. Try driving the speed limit your whole life and you’d go crazy too.

5. Doctors don’t understand the health care consumerism movement and see technology as impersonal rather than empowering.

The health care IT industry is painfully far from where technology is for mainstream consumerism, so it’s no wonder doctors see it as impersonal. Technology should grant doctors access to information that gives them more transparency into their work. Our charge capture technology gives doctors control over their billing and allows them to run reports on their own productivity.

“Any fool can know. The point is to understand.” Albert Einstein (allegedly) made this statement. When we take the time to understand why HIT can be so unpalatable and what it truly means to build usable software, we can create technology that doctors will actually enjoy using and will also improve patient care.
5G ACA Account Management accurate coding ACI adoption Advancing Care Information Advice AHCA AHRQ AI Alternative Payment Model Amazon S3 Android API Apple appointment reminders Artificial Intelligence arts Audit Award Bay Area BCRA Benefits Best Place to Work Best Practices Big Data Billing Billing & Collections Billing Service Billing Services bootcamp BPCI BPTW Bundled Payment Model Bundled Payments Business relationships Care Communities care coordination Care Navigation Care Team Career Fair CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge codes Charge Lag Charge Reconciliation CHIP CIO Claims Clinical Communication clinical data Clinical Data Registry Clinically integrated network Cloud CMS cms regulations Coding Collaboration Communication Company Culture Conferences Connected Health Record contact practice Coronavirus COVID COVID-19 COVID19 Cross-functional culture custom reports Customer Interaction customer relations customer service customer success customer support Customers Cyber Security cybersecurity Developer DHHS Diagnosis codes Dialysis discharge instructions Doctor EHR elderly Electronic Charge Capture Eligibility EMR Encryption End-to-End Platform epidemic Expansion FDA FHIR Flu fundamentals gamification Gen Z GI GI Outlook Goals group messaging Health Care Health Care Technology Health Care Web Health Care. Health Care IT health data Health Information Exchange Health Record Healthcare Healthcare Data healthcare interface healthcare interface integration healthcare software HIE HIPAA HIPAA Compliance hipaa compliant communication hipaa compliant communication platform HIPAA-Compliant Hiring HL7 Holidays Home dialysis Home Health Hospital Census Hospital Communication humanity IA ICD-10 ICD-11 Immunizations Implementation Improvement Activities in-app calling inclusive software incorrect billing increase revenue injury rehabilitation innacurate coding Instant capture Integration interface interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 IT Lead Generation length of stay LGBTQIA Long Term Care LTC Machine learning MACRA Medaxiom Medical Billers Medical Billing Medical Billing & Collections medical billing denials and solutions Medical claims Medical Coding medical coding accuracy medical coding quality Medical Errors medical practice revenue Medical Record Medical Software Medicare Mental Health Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile Payments Mobile security Mobile Software Mobile Technology Mobile telehealth Modern Healthcare Native App natural language processing Network new feature new features news NIH nlp OCM onboarding Oncology Care Model operations opioid crisis Pandemic Parenting Partnership partnerships Patient Patient access Patient Adherence Patient App Patient Care Patient Chat Patient chat routers Patient Communication patient data Patient Engagement patient experience patient experience cycle Patient Generated Health Data Patient Handoff Software Patient Information Patient Messaging patient outcomes Patient payments patient portal Patient Record Patient Safety Patient satisfaction Patient Simulators patient support Patient Visits Patient-Centric PCP Performance bonus PHI Phishing Scams Physician Physician burnout pmd pMD Pro pMD Team population health Population Health Management Post-COVID PQRS Practice Management Pregnancy Press Release Product Development Productivity products Promoting Interoperability Protected Health Information QCDR QPP Quality Data quality reporting Quality Scoring Ransomware RCM Recruiting Recruitment Reimbursement remote jobs Remote Work Reporting reports Residents Responsibility revenue cycle management ROI Rural communities Ryuk Sales Secure Communication Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Secure Video Secure Video Chat Security Audit self care seniors sexual orientation and gender identity SF Biz Times SMB SNF SNOMED-CT SOC 2 software vendor SOGI Spear Phishing Specialty Care success support TCM TDM Team Team culture Teamwork technology telehealth telehealth reporting Telemedicine telemedicine in long term care Telemedicine skilled nursing facilities Teletherapy Text Messaging texting Thanksgiving Therapeutic Drug Monitoring time-based billing training transgender Travel Upgrades UX Design VA vaccination records vaccinations Vaccine Value-based care Video Calling Video chat video communication video conferencing Virtual Care Virtual Visit voice calling voice memos WannaCry Wearable Device wearing many hats Web App wellness wfh Wireless Work From Home Work Life Balance Workflow optimization Workplace Culture