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POSTS BY TAG | COVID-19


The year 2020 has had no shortage of culture-impacting events—that is for certain.  We’ve had heartbreaking celebrity deaths, devastating natural disasters, polarizing political happenings, monumental social justice movements, and of course—COVID-19.  So impactful the events of the first half of 2020 have been, that one could say that we have entered a whole new era, and in many ways, we definitely have.

The Impact of the COVID-19 Era


The impact of this new era is readily visible in our health care system.  In addition to dealing with the strain of caring for an influx of COVID-19 diagnosed patients, care must be provided for patients battling a plethora of other diagnoses but under severely restrictive safety protocols and operations. More than just adequately treating patients, it’s also ensuring safety for health professionals and also supporting the emotional needs of the patient families. All in all, perhaps more than anything, this era we’ve entered into has challenged the human connections and relationships that are essential to treating patients and saving lives.

When Telehealth Becomes a Necessity


Another impact of the COVID-19 era is that some conveniences became essential necessities.  Take telehealth, for example.  Over the past several years, organizations had been incorporating telehealth to some extent at an increasing but by no means blazing rate. In 2020, telehealth has become an absolute necessity—in some scenarios being the only way to continue seeing patients.  And given the volatility of this pandemic, telehealth will play a significant role in the foreseeable future.  The CMS regulations are changing, insurance reimbursements are adapting, and health care organizations are creating new workflows to provide care in this new era.  But a question worth keeping in mind through it all is how does a telehealth platform impact the human connections and relationships between health care teams, patients, and their loved ones.

Prioritizing the Human Connection


As part of my work here at pMD, almost daily I assist patients in getting oriented on our platform for their telehealth encounters on pMD. Most patients don’t need any assistance and never reach out to us, but often it’s the patients most in need of care who are the least tech-savvy, or who are very apprehensive about having their first video visit.  I have had personal phone calls with hundreds of elderly patients who have never downloaded an app before and just need a patient-caring presence to walk them through the process. I have had more calls than I can remember where I’ve conducted test video sessions with family members who ultimately were just really anxious about their loved one being set up properly to have their scheduled doctor visit.  The joy and appreciation that these people express when their concerns and anxieties about their telehealth software have been put at ease are very rewarding.  It’s also been quite entertaining at times, especially that moment when the video connects and we “celebrate” our success and put faces to our voices.

These moments I’ve shared with patients are because pMD’s commitment to providing the best customer support is not just for the health care organizations we partner with, it also extends to their patients.  The fact is, some people just need more technical support than others, and in this COVID era where telehealth is sometimes the only option, we continue to give our best toward helping every patient have a delightful telehealth experience with their health care providers.

Partnering with pMD


We here at pMD understand that adopting a patient-facing technology, such as a telehealth platform, inherently incorporates supporting those patients who need more technical support than others.  More importantly, we understand that a health organization implementing technology to facilitate patient care does not magically acquire the in-house capability to provide the premium technical support that some of the most in-need patients require. And in many cases, I’ve noticed that patients don’t seem to distinguish their experience with me from their experience with their doctor’s office as a whole. So accordingly, I value the interaction and treat it as such.  The takeaway being that choosing a technology platform is sometimes more than just choosing product features—it is engaging in a partnership that impacts the overall experience of all those involved. This is why we not only provide round-the-clock personal customer support, we continue to evolve our products and release new features with the delight of both providers and patients at the forefront.  

A telehealth platform that offers round-the-clock personal customer support, video/voice/text communication, availability on iOS/Android/Web, and many other features, does indeed check a lot of the boxes on a typical product requirements list.  But in my experience, it’s how all of the parts come together to create the greater whole of fostering human connections, and the partnership between health care organization and technology vendor, that is most invaluable in defining a telehealth platform.  And in an era where telehealth adoption has become an essential necessity, and quality human connections in health care are needed more than ever, I’m proud to be part of a team that prioritizes real partnership and continues to create offerings that put people first.

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.
Helping practices and patients navigate telehealth



When we speak about pMD’s history in the medical industry, we always note that we’ve been around since the late 90’s and have focused on helping providers capture their charges. Despite our longevity in the industry, pMD is always looking towards the future. With the more recent events in health care, we continue to learn how best to support our customers.

pMD Quickly Deploys Telehealth Using Clinical Communication Tool


Beyond mobile charge capture, we have developed a comprehensive clinical communication tool. As our customers scrambled to change their delivery model for care, we were able to quickly deploy telehealth and improve clinical communication for many of our clients. 

Our customers needed a way to continue to provide care to their patients in a time of uncertainty. Our customers rely on us to help them communicate seamlessly with their patients. Our relationship-based approach allowed pMD to provide collaborative and consultative support to our customers and swiftly implement telehealth into their workflows.

The need for telehealth not only strengthened our connection to our practices but also provided pMD an opportunity to support our customers and their patients in a new way and help them navigate a challenging time. We pride ourselves in providing our customers with full 24/7 in-house support that extends directly to their patients. 

We’ve been able to help our providers complete tens of thousands of video calls and onboarded 108K+ patients since the onset of the pandemic. We at pMD feel honored to continue to support the changes in the health care industry, especially those related to telemedicine and clinical communication. pMD is proud to have a direct and positive impact through this pandemic.


Related Articles:
Balancing the New Normal: Support for Practices & Patients During COVID-19
pMD, the Most Valuable Player in Telehealth Platforms
Supporting Telehealth Patients Amid COVID-19, One Video Call at a Time

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.
MVP in telehealth platforms

COVID-19 has spurred an unprecedented uptick in the demand for telemedicine. As of March 17, the Office for Civil Rights (OCR) at the Department of Health and Human Services (HHS) announced that clinicians may even deliver telemedicine via technologies that do not comply with the requirements of the HIPAA rules. This temporary relaxation of regulations has allowed many new players to enter the game of telehealth. However, not all telehealth platforms are created equal. pMD’s HIPAA-compliant communication platform stands out as the telehealth MVP. What does it take to be an MVP? In the NBA, it requires that a player be on a winning team, have unprecedented stats on both ends of the floor, and consistently impact the game in all facets. These standards can also be used to gauge the stand-out performance of telehealth with pMD. 


Winning team

To win the MVP in basketball, individual excellence is not enough. Only one player in NBA history has ever won the MVP while playing for a team that did not make the playoffs. To add the most value, the MVP must do the most for his team. At pMD, we understand that our team performance is crucial to the success of our telehealth platform. 

pMD has again been named the #1 Best Place to Work in the Bay Area and received the #1 Workplace Wellness Award for the second consecutive year by the San Francisco Business Times. We also have thousands of customer reviews on our website gushing about the quality of pMD. To quote one of them, “pMD is the best software ever! I’ve been using pMD since 2013 for inpatient rounds and internal communication. Since the COVID-19 outbreak, our practice had to make a decision quickly to be able to support our patients at this time. Thank goodness for pMD because they responded quickly and helped our practice implement customized patient communication and telehealth. I do not know what we would do without them.” Across all of our product offerings, we aim to win.

Unprecedented stats

Every player who has averaged over 30 points per game on a 65-win team has won the NBA MVP. An individual’s stats can be crucial to MVP determination because they prove that a player is valuable, beyond the ‘eye test’ of what he looks like in the game. pMD certainly measures up.

pMD has enabled more than 80,000 patients to connect with their clinicians since the outbreak of COVID-19. In addition, over 75% of patients who are invited to use pMD by their practice have successfully downloaded the pMD app. That seems like the equivalent of a telehealth triple-double to me. 

Excellence on both ends of the floor

Rather than excelling at offense and defense, pMD succeeds in helping both patients and their providers. At pMD, we provide practices with the tools to seamlessly integrate telehealth visits into their existing workflows. We find this to be critical to our success because it has been named as a key priority by the Office of the National Coordinator for Health Information Technology (ONC) to avoid fragmenting care and potentially impacting patient safety. 

Providers on pMD can coordinate care for a patient by communicating with everyone involved in the patient’s care all on the same application. This includes the patient themselves, support staff, referring providers, or specialists. We go beyond providing just a video chat platform. On pMD, providers can further connect with their patients via appointment reminders, follow-up chat routers, and secure voice calls. pMD telehealth is definitely a two-way player. 

Consistency

More so than in basketball, consistency in health care is critical to success. Telehealth with pMD works on all iOS and Android mobile devices to deliver consistent, high-quality video. 

At pMD, customer support is our #1 priority. If a provider or a patient has a question, they can call us 24/7 and always speak to a full-time employee. We also provide unlimited usage, no cutoff times or upgrades are required. Our consistency helps practices to establish long-term workflows that can extend beyond the current COVID-19 pandemic. We believe that habits that practices form now will grow into preferences and default behaviors and that most patients won’t want to return to a pre-COVID-19, less-convenient form of health care. The pMD telehealth platform, which was created in 2018, provides the dependability that is crucial to a most valuable player. 

The Results: pMD's Telehealth Platform Really Stands Out

The results are in! Telehealth on pMD stacks up well with its winning team record, unprecedented stats, excellence on both ends of the health care space, and unparalleled consistency. pMD’s HIPAA-compliant communication platform, which offers secure chat and video and voice calling really stands out as the Most Valuable Player in Telehealth.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.