The messaging system is tightly integrated into pMD’s mobile charge capture application, which allows physicians to enter their medical billing charges and patient handoff notes into their smartphones. pMD Messaging is currently in beta in select markets for both iOS and Android users.
“Health care providers deal with the most critical patients each day, so the ability to exchange information instantly and securely is imperative,” said pMD CEO, Philippe d’Offay. “Our integrated secure messaging bridges the communication gap between providers."
Given the limited number of effective messaging systems on the market, many health care providers are using methods of communication that are unencrypted, most commonly SMS text messaging or email. Although convenient and unobtrusive, these forms of messaging are not secure and can expose sensitive patient health information, creating liabilities for the providers and their practices. Heightened HIPAA regulations indicate that it is now illegal to use SMS text messaging or email to exchange ePHI.
pMD’s messaging platform includes multiple waves of message delivery to ensure that the users are reliably receiving and also reading the messages. The messages are sent within pMD’s mobile charge capture application, and if a message is not read, the in-app message is followed by an SMS text message reminder without ePHI.
pMD Messaging also improves the workflow inefficiencies that result from using a separate system for secure communication. pMD’s integrated messaging eliminates the need for an external messaging program, which can be tedious and time-consuming when having to log into multiple software each day.
"pMD Messaging has made the communication between our doctors easy and accurate, and has helped with continuity in patient care when we're on call,” said Dr. Mark Rowland, an Infectious Disease specialist with InterID in Tulsa, Oklahoma. “I used to have to call my partners if I had a question about their patients while I was covering for them, and would spend at least a couple minutes talking on the phone every time.”
Now, if Dr. Rowland or his partners have a question, they are able to send a quick message through pMD to the doctor who was previously seeing the patient. “My partners can easily answer the question without interrupting their dinner or feeling like they are on call. It's a much more comfortable way to communicate with pMD Messaging."
pMD Messaging will soon be available to all pMD customers as an integrated charge capture and communication solution for health care professionals.
pMD’s mobile charge capture software supports doctors across multiple specialties by allowing them to enter their patient charges into Android, iPhone, iPad, iPad Mini, and iPod Touch devices at the point of patient care. The patient visit is then visible to other doctors within the practice and can be billed immediately. Doctors using charge capture are increasing their ROI in a time where Medicare cuts, ICD-10, PQRS, and other costs are significantly impacting profitability. pMD increases efficiency and security in a practice through automation and secure text messaging, and it provides free interfaces with most major electronic medical records, hospital information, and medical billing systems, including Allscripts Pro PM, Allscripts Tiger, athenaCollector by athenahealth, Cerner, Epic, GE Centricity (formerly Millbrook and IDX), MEDITECH, NextGen, and Vitera Intergy (Sage). For more information, contact pMD.