Solution
pChat™ - HIPAA-Compliant Texting & Video Chat App
With pMD’s real-time and unlimited chat, video, and voice capabilities, communicating with colleagues and patients couldn’t get any easier. pChat™ is reliable, totally user-friendly, and lets you text and video chat in real time about sensitive patient info – even with colleagues who are part of different organizations.
Enjoy secure, HIPAA-compliant communication with colleagues and patients:
Basic Necessities Covered for All
Whether you’re on iOS or Android, our pMD® pChat™ solution makes it easy for you to send HIPAA-compliant SMS messages to share that crucial, sensitive patient info. Even if you don't belong to the same practice or use the same medical record, you're cleared to text and video chat with your colleagues.
Want to text with more than one person at a time? Create a group chat and no one will feel left out. With read receipts, you’ll know instantly who has or hasn’t been ignoring your text messages. We’ll even do follow-up for you, too: escalating message reminders will let you know if messages haven’t been read for a while, and our Away Status feature will let you know who’s available.
- Telehealth with video and voice meetings
- Share full resolution photo and video files
- Send voice messages
- Automatically connect with other providers in the same care community
- Easily invite others to pMD with no cost to you or your invitee
- All these benefits are included in every tier of pMD® pChat™
- pSuite™ Core services are included at no extra cost
Comprehensive Clinical Communication
Everyone’s happier when communication across their practice or enterprise is streamlined, secure, and easy. In pMD's comprehensive clinical communication solution, chat and activity feeds are organized by patient, so you can keep it all going in one place. Using pChat™ also encourages fewer readmissions and better patient care by automating communication to your scheduler as patients are discharged from the hospital. Reduce medical errors and save time with our structured, customizable patient hand-off communication tool. It works great within your practice and with other practices in your enterprise.
- Simple user management and contact list organization
- Stay organized with patient-centric chats
- Streamline patient hand-off with structured hand-off messages
- Improve the patient experience with automated discharge alerts
- Shared mobile rounding list
- Integrate with answering services
Frequently Asked Questions
How much does pChat™ cost?
pMD® pChat™ costs $10 per user, per month. You don't pay for your patients. Patient contacts that you invite are included in the $10 monthly fee. That’s it - there are no set up fees or long term contracts! Get Started Today!
Can I upgrade from my existing free pChat™ account?
Absolutely! You can upgrade from your existing free messaging account to the paid version of pChat™ by clicking the following link and going through the steps: Upgrade me today!
Is pChat™ HIPAA compliant?
Yes! pMD® pChat™ is HIPAA compliant. By downloading and using our app, you’re agreeing to pMD’s terms of use (found here), which includes our BAA. All messages and calls sent via pMD’s mobile app are encrypted at rest and in transit.
Does pChat™ have telehealth features?
Yes! pChat™ includes HD video calling features that enable providers or staff to initiate video calls with patients from their mobile devices or desktop. Many practices also use pMD’s secure messaging after telehealth calls to communicate with patients regarding scheduling or post-appointment follow-up information.
Can I use pChat™ on my mobile device and the computer?
Yes, you can communicate securely on both mobile phones and computers with pMD® pChat™.
Can I bill patients through pChat™?
You cannot bill patients via pMD® pChat™. However, pMD does offer pCharge™ and a full end-to-end RCM tool called pRevenue™, which both include billing of patients. Learn more about pMD® pRevenue™.
