Answering Service Secure Messaging System

pMD works with answering services to relay after-hours messages to doctors via pMD’s secure, HIPAA-compliant text messaging system. Effortlessly connect with your providers securely and in real-time.

Answering Service Secure Messaging System


pMD works with answering services to relay after-hours messages to doctors via pMD’s HIPAA-compliant secure messaging system. Effortlessly connect with your providers securely and in real-time.

HIPAA-Compliant Secure Messaging for Answering Services


Answering services are responsible for communicating important updates and patient information to health care providers. But HIPAA regulations indicate that it is illegal to use SMS text messaging or unencrypted email to exchange sensitive patient information. The government is fining practices thousands of dollars for HIPAA violations.

Medical answering services and call centers can generate secure messages, which are then delivered directly to the providers through the pMD secure text messaging app. The messaging system functions similar to a regular SMS text so the providers receive the messages instantly on their phones, but they are encrypted and HIPAA-compliant to protect patient information. The messaging system is available on iOS, Android, and web platforms.

Read receipts also give the sender visibility into whether the recipient has read their message or not. Automated SMS text, voice call, and email reminders notify recipients if messages are not read after a period of time.

Integration between pMD Secure Messaging System and Call Center Software


pMD can build interfaces with many call center systems to help minimize manual data entry as well as the number of accounts that users must log into. This multi-source messaging capability allows users to receive information directly from different outside sources, and the information is organized into pMD’s comprehensive system.

Integration with pMD minimizes extra steps and makes the communication process less cumbersome, so messages are delivered and received more efficiently and patients are seen faster. Everything is in one place, making it a seamless experience for both the call center staff and the doctors.

Learn more about pMD and how we can provide a custom, secure messaging solution to help improve your after-hours communication.




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