The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

So, Do You Have Any Product Feedback For pMD?

Product feedback connects us directly to our customers and helps us to develop products which best serve their needs. Product feedback also provides valuable insight into our customers’ current pain points as well as their vision for the future. This feedback helps pMD to continue to expand our product while also aligning closely with the goals of our customers. Below are a few key ways in which pMD works to ensure that product feedback is collected, prioritized, and action is taken!

Promote a culture where employees are customer-facing and always listening for feedback:

Here at pMD, we love to visit our customers. In a recent blog post by my colleague Chris, he discussed some of the great benefits experienced by visiting our customers on site. At pMD, every team member is always open and eager to hear customer feedback. We enjoy traveling to visit our customers because this allows us to meet face-to-face, discuss our product, and learn new ways in which we can help. Each team member is trained on the 5 Whys methodology of gathering product feedback. This practice helps us to understand the root of the customer’s request and what product gaps or desired product enhancements the feedback is reflecting.

Organize product feedback thoughtfully and strategically:

We love to use our own software internally as this allows us to test first-hand how the product is performing. As you might now be guessing, we also use pMD to track and organize our product feedback. Each piece of feedback is carefully analyzed and assessed. Once the feedback is fully vetted, we document and categorize the feedback based on helpful criteria. For example, we tag each feedback request based on categories such as “Product Feature” and "Project Size”. This allows us to easily report all of the feedback we receive and detect certain trends and patterns.

Act on product feedback and close the feedback loop accordingly:

When a customer takes the time to share their valuable feedback, we want to be sure that action is taken. As described above, we document product feedback in a way that allows us to easily analyze patterns as well as pinpoint specific requests. With this data, we are then able to take meaningful action. Based on product feedback, we often pivot our product roadmap or perhaps add a new feature to the list of enhancements we want to build.

Product feedback is also a very beneficial tool for our development team as we define the scope of any new feature. We never want to build a feature based on our assumptions. It is much more valuable to receive direct customer feedback throughout each stage of the feature development lifecycle to ensure we are on the right track. Customer feedback is a critical part of our agile workflow and our customers’ input is fundamental to our success as we develop new features and product enhancements. Additionally, as a final step to this feedback loop, we then communicate these new features out to our customers to ensure that the developed feature is meeting expectations.

We hear you:

Your product feedback is vital in helping us to move our products forward and build the best possible solutions. Product feedback is essential in driving what features we develop, when we develop them, and how they are developed. We document and curate this feedback in a way that is thoughtful, organized, and allows us to define patterns, trends, and also any urgent bugs which might need to be addressed. With this, we are able to maintain a product roadmap that ensures our customers’ needs and goals are our top priority. We are incredibly grateful for all of your amazing feedback. Please continue to share your ideas with us. You are the essential piece to making pMD the amazing product it is!

If you have any questions or would like to find out more about pMD's suite of products, which includes our MIPS registry, charge capture, secure messaging, and care coordination software and services, please contact pMD.
5G ACA Account Management ACI Advancing Care Information AHCA AHRQ AI Alternative Payment Model Android API Apple Artificial Intelligence Audit BCRA Best Place to Work Big Data bootcamp BPCI BPTW Bundled Payments Care Communities care coordination Care Navigation Care Team Career Fair CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge Lag CHIP CIO Clinical Communication Clinical Data Registry Clinically integrated network CMS Communication Company Culture Conferences Connected Health Record culture custom reports Customer Interaction customer success customer support Customers cybersecurity Developer DHHS Dialysis discharge instructions EHR Electronic Charge Capture Encryption epidemic Expansion FDA FHIR Flu fundamentals GI GI Outlook Goals Health Care Health Care Technology Health Care Web Health Information Exchange Health Record Healthcare HIE HIPAA hipaa compliant communication hipaa compliant communication platform HIPAA-Compliant HL7 Home dialysis Hospital Census Hospital Communication IA ICD-10 ICD-11 Implementation Improvement Activities interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 Lead Generation length of stay Machine learning MACRA Medical Billing Medical Errors Medical Software Medicare Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile security Mobile Technology Modern Healthcare Native App Network news NIH OCM onboarding Oncology Care Model opioid crisis Patient Patient App Patient Care Patient Chat Patient Communication Patient Engagement Patient Generated Health Data Patient Handoff Software Patient Information Patient Safety Patient Visits Patient-Centric pmd pMD Team population health Population Health Management PQRS Product Development Productivity Promoting Interoperability QCDR Quality Scoring Recruiting Recruitment Reimbursement Remote Work reports Residents Responsibility ROI Sales Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Security Audit SF Biz Times SOC 2 success support TCM Teamwork technology telehealth Telemedicine Text Messaging texting training Travel Upgrades VA Value-based care Video Calling Video chat video communication video conferencing Wearable Device wearing many hats Web App Wireless Work From Home