The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

So, Do You Have Any Product Feedback For pMD?

Product feedback connects us directly to our customers and helps us to develop products which best serve their needs. Product feedback also provides valuable insight into our customers’ current pain points as well as their vision for the future. This feedback helps pMD to continue to expand our product while also aligning closely with the goals of our customers. Below are a few key ways in which pMD works to ensure that product feedback is collected, prioritized, and action is taken!

Promote a culture where employees are customer-facing and always listening for feedback:

Here at pMD, we love to visit our customers. In a recent blog post by my colleague Chris, he discussed some of the great benefits experienced by visiting our customers on site. At pMD, every team member is always open and eager to hear customer feedback. We enjoy traveling to visit our customers because this allows us to meet face-to-face, discuss our product, and learn new ways in which we can help. Each team member is trained on the 5 Whys methodology of gathering product feedback. This practice helps us to understand the root of the customer’s request and what product gaps or desired product enhancements the feedback is reflecting.

Organize product feedback thoughtfully and strategically:

We love to use our own software internally as this allows us to test first-hand how the product is performing. As you might now be guessing, we also use pMD to track and organize our product feedback. Each piece of feedback is carefully analyzed and assessed. Once the feedback is fully vetted, we document and categorize the feedback based on helpful criteria. For example, we tag each feedback request based on categories such as “Product Feature” and "Project Size”. This allows us to easily report all of the feedback we receive and detect certain trends and patterns.

Act on product feedback and close the feedback loop accordingly:

When a customer takes the time to share their valuable feedback, we want to be sure that action is taken. As described above, we document product feedback in a way that allows us to easily analyze patterns as well as pinpoint specific requests. With this data, we are then able to take meaningful action. Based on product feedback, we often pivot our product roadmap or perhaps add a new feature to the list of enhancements we want to build.

Product feedback is also a very beneficial tool for our development team as we define the scope of any new feature. We never want to build a feature based on our assumptions. It is much more valuable to receive direct customer feedback throughout each stage of the feature development lifecycle to ensure we are on the right track. Customer feedback is a critical part of our agile workflow and our customers’ input is fundamental to our success as we develop new features and product enhancements. Additionally, as a final step to this feedback loop, we then communicate these new features out to our customers to ensure that the developed feature is meeting expectations.

We hear you:

Your product feedback is vital in helping us to move our products forward and build the best possible solutions. Product feedback is essential in driving what features we develop, when we develop them, and how they are developed. We document and curate this feedback in a way that is thoughtful, organized, and allows us to define patterns, trends, and also any urgent bugs which might need to be addressed. With this, we are able to maintain a product roadmap that ensures our customers’ needs and goals are our top priority. We are incredibly grateful for all of your amazing feedback. Please continue to share your ideas with us. You are the essential piece to making pMD the amazing product it is!

If you have any questions or would like to find out more about pMD's suite of products, which includes our MIPS registry, charge capture, secure messaging, and care coordination software and services, please contact pMD.
5G ACA Account Management accurate coding ACI adoption Advancing Care Information Advice AHCA AHRQ AI Alternative Payment Model Amazon S3 Android API Apple appointment reminders Artificial Intelligence arts Audit Award Bay Area BCRA Benefits Best Place to Work Best Practices Big Data Billing Billing & Collections Billing Service Billing Services bootcamp BPCI BPTW Bundled Payment Model Bundled Payments Business relationships Care Communities care coordination Care Navigation Care Team Career Fair CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge codes Charge Lag Charge Reconciliation CHIP CIO Claims Clinical Communication clinical data Clinical Data Registry Clinically integrated network Cloud CMS cms regulations Coding Collaboration Communication Company Culture Conferences Connected Health Record contact practice Coronavirus COVID COVID-19 COVID19 Cross-functional culture custom reports Customer Interaction customer relations customer service customer success customer support Customers Cyber Security cybersecurity Developer DHHS Diagnosis codes Dialysis discharge instructions Doctor EHR elderly Electronic Charge Capture Eligibility EMR Encryption End-to-End Platform epidemic Expansion FDA FHIR Flu fundamentals gamification Gen Z GI GI Outlook Goals group messaging Health Care Health Care Technology Health Care Web Health Care. Health Care IT health data Health Information Exchange Health Record Healthcare Healthcare Data healthcare interface healthcare interface integration healthcare software HIE HIPAA HIPAA Compliance hipaa compliant communication hipaa compliant communication platform HIPAA-Compliant Hiring HL7 Holidays Home dialysis Home Health Hospital Census Hospital Communication humanity IA ICD-10 ICD-11 Immunizations Implementation Improvement Activities in-app calling inclusive software incorrect billing increase revenue injury rehabilitation innacurate coding Instant capture Integration interface interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 IT Lead Generation length of stay LGBTQIA Long Term Care LTC Machine learning MACRA Medaxiom Medical Billers Medical Billing Medical Billing & Collections medical billing denials and solutions Medical claims Medical Coding medical coding accuracy medical coding quality Medical Errors medical practice revenue Medical Record Medical Software Medicare Mental Health Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile Payments Mobile security Mobile Software Mobile Technology Mobile telehealth Modern Healthcare Native App natural language processing Network new feature new features news NIH nlp OCM onboarding Oncology Care Model operations opioid crisis Pandemic Parenting Partnership partnerships Patient Patient access Patient Adherence Patient App Patient Care Patient Chat Patient chat routers Patient Communication patient data Patient Engagement patient experience patient experience cycle Patient Generated Health Data Patient Handoff Software Patient Information Patient Messaging patient outcomes Patient payments patient portal Patient Record Patient Safety Patient satisfaction Patient Simulators patient support Patient Visits Patient-Centric PCP Performance bonus PHI Phishing Scams Physician Physician burnout pmd pMD Pro pMD Team population health Population Health Management Post-COVID PQRS Practice Management Pregnancy Press Release Product Development Productivity products Promoting Interoperability Protected Health Information QCDR QPP Quality Data quality reporting Quality Scoring Ransomware RCM Recruiting Recruitment Reimbursement remote jobs Remote Work Reporting reports Residents Responsibility revenue cycle management ROI Rural communities Ryuk Sales Secure Communication Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Secure Video Secure Video Chat Security Audit self care seniors sexual orientation and gender identity SF Biz Times SMB SNF SNOMED-CT SOC 2 software vendor SOGI Spear Phishing Specialty Care success support TCM TDM Team Team culture Teamwork technology telehealth telehealth reporting Telemedicine telemedicine in long term care Telemedicine skilled nursing facilities Teletherapy Text Messaging texting Thanksgiving Therapeutic Drug Monitoring time-based billing training transgender Travel Upgrades UX Design VA vaccination records vaccinations Vaccine Value-based care Video Calling Video chat video communication video conferencing Virtual Care Virtual Visit voice calling voice memos WannaCry Wearable Device wearing many hats Web App wellness wfh Wireless Work From Home Work Life Balance Workflow optimization Workplace Culture