Case Studies
"Learning a new Care Coordination system can be difficult, especially for someone who can be challenged by new technology like myself, but pMD took the time to walk me through using the system and they were really great to work with!"
Claire Angle, Care Counselor, Navicent Health Physician Group, Georgia
pMD Medical Charge Capture Case Studies
The following case studies describe how pMD streamlines the medical charge capture and care coordination process for doctors and their staff. As the rounding physician’s billing and coding software, pMD Charge Capture increases coding accuracy, reduces charge lag time, and decreases payer rejections and denials.
pMD also provides an industry-leading HIPAA-compliant secure messaging platform for improved communication and compliance, a patient care management platform for care coordination, and is a qualified MIPS registry making reporting easy. pMD's mobile software improves patient care and makes doctors happy. Read the case studies and contact the pMD team for additional information.
Alaska Innovative Medicine, Inc. (AIM) was formed in 2014 by a group of primary care providers, hospitalists, specialists, and medical leaders in Anchorage, Alaska with the goal of improving health care delivery for patients through collaboration. Through its partnership with local physicians, AIM is able to help ensure these patients receive the care they need, when they need it. AIM knew they would need to leverage a sophisticated electronic system to help them coordinate and improve patient care in Anchorage. The tool had to be easily accessible both from the office, and more importantly, on-the-go from a mobile device. The group found pMD’s mobile care coordination platform to be the perfect fit.
Charleston Nephrology Associates is a physician-owned premier nephrology group made up of nine providers in Charleston, South Carolina. They see over 2,000 patients per year at four hospital facilities and eleven dialysis units in the area. Charleston Nephrology is committed to utilizing the best and most advanced clinical technology available, and they looked to improve upon their charge capture system in June of 2013. The group started searching for a way to capture their hospital and dialysis charges more quickly and efficiently, and found their solution through pMD.
University Pediatric Associates (UPA) at Indiana University School of Medicine (IUSM) recognized that they needed a charge capture system in 1997. Already a highly successful organization, UPA wanted to streamline their billing office workflow to make their processes more efficient and effective. They knew that the excess time they spent collecting and organizing their massive volume of paper charge tickets needed to be dramatically reduced in order to shorten the reimbursement cycle and improve cash flow. UPA was able to accomplish these goals as well as realize additional clinical benefits by implementing a flexible mobile charge capture software solution. Organizational overview: University Pediatric Associates is the faculty practice plan for the Department of Pediatrics at Indiana University School of Medicine....
All Children’s Hospital’s paper-based charge capture system for inpatient rounds created redundancies in data entry, missed charges, and concerns about capturing diagnosis information specific enough for ICD-10. Adoption of pMD mobile charge capture was so successful that ACH now has one of the most impressive charge entry lag numbers of any physician group that does inpatient rounds in the US.
Idaho Pulmonary Associates, a physician-owned private practice, realized it needed a new charge capture solution after an analysis showed an annual growth in average days in accounts receivable and revenue lost to timely filing denials. A manual audit revealed they were missing an estimated $60,000 annually in hospital inpatient charges. Implementing the pMD charge capture app had an immediate and significant impact on the bottom line. A year after implementation, Idaho Pulmonary Associate’s accounts receivable dropped 44% and they maintained a 93% net collections rate. According to Brad Turpen, Practice Manager, the doctors are significantly more efficient and don’t have to waste time re-entering data. “We’ve heard loud and clear that everybody is very happy with pMD,” Brad said.
Averaging 200-300 patient visits monthly, Dr. David Siskind, medical director of the 195-bed comprehensive nursing facility Birchwood Health Center, wanted an easier, more efficient method for recording patient interactions and capturing charges. Using the pMD charge capture app, he immediately realized the benefits of the automatic charge capture system, saying it transformed his charge capture and patient billing from “what was previously a cumbersome, time-consuming process, into one that is streamlined, efficient and accurate.”
Relying on an antiquated patient care charge capture process of pen and paper index card, North Shore Cardiopulmonary Associates’ administrative costs were rising, insurance reimbursement periods were extending, and the quality of patient care was being compromised. The practice needed a new, automated solution. After implementing pMD, the specialty practice eliminated errors in procedure and diagnosis coding, reduced charge omissions, and increased revenue per physician by $67,000 per year.
