The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

Creating a Recipe for Success


Recipe for Success


Reader discretion is advised - do not read this blog on an empty stomach! 

The Perfect Chocolate Chip Cookies


If we compare the pMD sales process to the recipe for the perfect chocolate chip cookie, what common ground can be found in the steps needed to reach a successful outcome?


Preheat oven to 350 degrees Fahrenheit:

All good cookies start with prep work. A new member of the sales team always starts by “finding their way around the pMD kitchen.” While preheating may only take ten minutes in a real kitchen, at pMD, a new baker spends months working closely with other, more seasoned, sales team members. Laying a good foundation is the key to any good recipe. Without preheating the oven, nothing gets baked.

Mix butter, sugar, vanilla, and eggs in a large bowl. Stir in flour, baking soda, and salt:

Practice makes perfect! You can think of each ingredient like a step in our learning process here at pMD. We carefully measure the ingredients and then add them in one at a time. We even modify our “recipes” slightly depending on a potential client’s product interest. For example, cooking up a charge capture demonstration requires a different set of ingredients than preparing to speak with a practice interested in clinical communication.

At pMD, we don’t throw new folks into the kitchen without equipping them with the proper cooking tools. Our team members are fully supported and start by engaging with smaller opportunities first. Eventually, they work their way up, adding each learned ingredient one step at a time, until they’re ready to try the full recipe on their own -- with their own twists and flair, of course!

Stick the spoon in and try the raw cookie dough… hmmm, something is missing. 

Ahh, I’ve figured it out. CHOCOLATE CHIPS! Add chocolate chips into the dough and mix well. Bake 12 to 15 minutes or until light brown. Cool slightly. Remove from cookie sheet to wire rack. Cool.

You can preheat the oven and follow each step correctly, but if you forget a key ingredient, it will soon be obvious that something is missing. pMD’s sales department is focused on working closely with the marketing and operations departments to achieve the best results. This allows us to better align our product offerings with customer needs and to streamline the implementation process. It’s essential for a successful sales team to work collaboratively with other departments so that we never miss a key ingredient. There’s no such thing as too many cooks in the kitchen in this case!

pMD’s culture is all about teamwork. Just as the perfect cookie needs all of its ingredients to mix together, when the sales department succeeds, everyone at pMD does - and we share that success. We would be doing ourselves a disservice if we operated in siloed departments and expected the whole team to win. 

So what is the perfect recipe? This is really a trick question. Each recipe is different. If you ask 10 people to cook their perfect chocolate chip cookie, you will get 10 different cookies. While they follow a similar successful blueprint, recipes are tweaked over time based on feedback and tastes.

I recommend eating these cookies with a tall glass of milk!

 

Find out more about pMD's suite of products, which includes our MIPS registry, charge capture, secure messaging, clinical communication, and care navigation software and services, please contact pMD.
5G ACA Account Management ACI adoption Advancing Care Information Advice AHCA AHRQ AI Alternative Payment Model Amazon S3 Android API Apple appointment reminders Artificial Intelligence arts Audit Award Bay Area BCRA Best Place to Work Best Practices Big Data Billing Billing & Collections Billing Service Billing Services bootcamp BPCI BPTW Bundled Payments Business relationships Care Communities care coordination Care Navigation Care Team Career Fair CDC Charge Capture Charge Capture App Charge Capture Software Charge Capture Solution Charge Capture Statistics Charge codes Charge Lag CHIP CIO Clinical Communication clinical data Clinical Data Registry Clinically integrated network Cloud CMS cms regulations Coding Collaboration Communication Company Culture Conferences Connected Health Record contact practice Coronavirus COVID-19 COVID19 CPT codes Cross-functional culture custom reports Customer Interaction customer relations customer service customer success customer support Customers Cyber Security cybersecurity Developer DHHS Diagnosis codes Dialysis discharge instructions Doctor EHR elderly Electronic Charge Capture Eligibility EMR Encryption End-to-End Platform epidemic Expansion FDA FHIR Flu fundamentals GI GI Outlook Goals group messaging Health Care Health Care Technology Health Care Web Health Care. Health Care IT health data Health Information Exchange Health Record Healthcare Healthcare Data healthcare interface healthcare interface integration healthcare software HIE HIPAA hipaa compliant communication hipaa compliant communication platform HIPAA-Compliant Hiring HL7 Holidays Home dialysis Hospital Census Hospital Communication humanity IA ICD-10 ICD-11 Implementation Improvement Activities in-app calling inclusive software injury rehabilitation Instant capture Integration interface interoperability iOS iOS 8 iOS7 iPad iPhone iPhone 6 IT Lead Generation length of stay LGBTQIA Long Term Care LTC Machine learning MACRA Medaxiom Medical Billers Medical Billing Medical Billing & Collections Medical Coders Medical Coding Medical Errors Medical Record Medical Software Medicare Mental Health Mentorship Messaging Messaging with Patients MGMA MIPS MIPS Registry mobile Mobile App Mobile Charge Capture Mobile EHR Mobile Health Mobile Messaging Mobile Payments Mobile security Mobile Software Mobile Technology Mobile telehealth Modern Healthcare Native App Network new feature new features news NIH OCM onboarding Oncology Care Model operations opioid crisis Pandemic Parenting Partnership partnerships Patient Patient access Patient App Patient Care Patient Chat Patient chat routers Patient Communication patient data Patient Engagement patient experience Patient Generated Health Data Patient Handoff Software Patient Information Patient Messaging Patient payments patient portal Patient Record Patient Safety Patient satisfaction Patient Simulators patient support Patient Visits Patient-Centric PCP Performance bonus PHI Phishing Scams Physician Physician burnout pmd pMD Pro pMD Team population health Population Health Management PQRS Practice Management Pregnancy Press Release Product Development Productivity products Promoting Interoperability Protected Health Information QCDR QPP Quality Data quality reporting Quality Scoring Ransomware RCM Recruiting Recruitment Reimbursement remote jobs Remote Work Reporting reports Residents Responsibility revenue cycle management ROI Rural communities Ryuk Sales Secure Communication Secure Data Secure Messaging Secure Messaging Video Secure Text Messaging Secure Video Secure Video Chat Security Audit self care seniors sexual orientation and gender identity SF Biz Times SMB SNF SNOMED-CT SOC 2 software vendor SOGI Spear Phishing Specialty Care success support TCM Team culture Teamwork technology telehealth telehealth reporting Telemedicine telemedicine in long term care Telemedicine skilled nursing facilities Teletherapy Text Messaging texting Thanksgiving time-based billing training transgender Travel Upgrades UX Design VA vaccination records vaccinations Value-based care Video Calling Video chat video communication video conferencing Virtual Care Virtual Visit voice calling voice memos WannaCry Wearable Device wearing many hats Web App wellness wfh Wireless Work From Home Work Life Balance Workflow optimization Workplace Culture