The pMD Blog
POSTS BY TAG | Charge Capture Software


From a financial perspective, one of the benefits of mobile charge capture software is a tremendous reduction in charge entry lag. This is the length of the time between when the patient is seen and when the charge is captured electronically - not on a piece of paper where it could be misplaced or accidentally used as a napkin.

Providers who see patients in an office or clinic setting typically have low charge entry lag. Patients come to them and the provider is always in front of a computer, so they can capture billing information at the same time as they're doing other documentation.

Everything changes the moment the provider heads over to see patients at an outside facility such as a hospital or nursing home. Suddenly they are walking from room to room, and they need to improvise a system (typically a paper system) to track what happens as they go along - or they have to reconstruct it from memory later, when they're in front of a computer. Then they have to figure out how get the paper or spreadsheet back to their billing office. This administrative burden can create a cycle of procrastination that leads to weeks of charge entry lag as busy providers struggle to stay on top of their paperwork.

The statistics tell the story. If you're looking for a mobile charge capture solution, you should ask each vendor what their median charge lag is across their entire customer base for these places of service: Hospital Inpatient, Hospital Outpatient / Surgical Center, and Skilled Nursing Facility. If a vendor tracks these statistics, the answers may reveal whether their charge capture solution is usable in real time. If they don't track these statistics, why not? Charge entry lag is one of the key metrics for charge capture software, and you should choose a vendor that helps its customers measure and improve it.

In February 2017, the median (typical) pMD customer had a charge entry lag of 0.06 days at these remote facilities. In fact, 84.9 percent of pMD’s customers had a charge entry lag of less than one day outside of the clinic setting. Of providers who used pMD to capture charges in February, 90.8 percent used the pMD mobile app to do so, and 91.2 percent of all February charges were created on mobile. These numbers prove that practices are living the dream of real-time mobile charge capture. The fast, intuitive mobile app that works offline is key to achieving this.

What does all this mean for a medical practice? If you start out with a charge entry lag of one week at your remote facilities, and you become a typical pMD customer with a charge entry lag of less than one day, then you immediately recover a full week of revenue that had been floating out there somewhere in paper form. You could bill 372 days worth of revenue in a single calendar year of 365 days.
Apple's new iOS 7, released in fall of 2013, presented a fantastic opportunity for us to draw upon the operating system's great new features. Our iOS 7 users are now able to enjoy an unprecedented product update, offering a fresh look and enhanced functionality.

We wanted to give you a glimpse into some of the exciting new features of this product update. pMD for iOS 7 includes both fresh design updates and added functionality, as well as more subtle but equally significant product enhancements. Here is a before and after of what’s changed, highlighting some of the elements we feel are integral to the product update:

New Look


The initial, most striking change from previous versions of pMD is the overall redesign of the application. The user interface has been transformed to reveal a cleaner, lighter look and feel to match Apple's new iOS 7 style. We wanted the software to be as beautiful as it is functional!
You may also notice that certain features on the Census, like the search bar and filter, have been relocated to create a more intuitive user experience when navigating the app. The icons along the bottom now read more like a legend and less like a “what does that symbol do?” guessing game.





Drafts


Another exciting feature in this update is in the Drafts. We have reorganized the way patient visits are presented in pMD for improved accessibility to current and past visit information. Doctors will now be able to refer to their Drafts to view a history of the patient visits they have created and can keep track of their visit activity in a chronological manner. What we used to dub the visit “bucket” is now more like an organized virtual visit file cabinet.

Appointments


The Appointments feature, where doctors can track and create visits for their outpatient appointments and scheduled procedures, now has a sophisticated new look and enhanced functionality for easier navigation. The new calendar bar at the top allows you to skip around to different dates so you can arrive at the desired appointment more quickly, reducing repetitive scrolling.





pMD for iOS 7 contains incredible new developments and enhancements, only some of which are presented here. iOS 7 is supported on the iPhone 5, 5S, 5C, and iPad 2 and iPad Mini, as well as more recent versions, so be sure to get the newest versions of the these devices to take advantage of this update.