Can you recall the glorious feeling of getting immersed in the groove of an extra productive working session, or reading the best book that you just can’t put down, only to glance up for a quick second to check the clock and realize you're 20 minutes late for your next meeting, or dinner, or an appointment?
Generally, outside of the unpleasant initial shock of realizing how much time has passed in your trance, the effects of being late are usually minimal and easily remedied.
But this isn’t always the case with certain commitments. Take doctor’s appointments, for example. Missing an appointment can not only mean that you have to wait another week or two to see your health care provider, but it can also result in dreaded no-show fees. With many in-person appointments being moved to telehealth visits, it can be even more difficult to make sure you’re on-time for your medical appointments when you’re not physically having to go into a doctor's office.
In my personal experience, my health care providers have used telemedicine systems that require me to log into a website or keep track of a link sent days in advance that I would have to click on at the time of my visit. There have been plenty of times I’ve looked up at the clock and realized I’m 15 minutes late to a telehealth visit and have to scramble quickly to find my login or video link, all while keeping my fingers crossed that I don’t get a no-show fee or have to reschedule. Even if I do make it to my appointment on time, I find that my internet connection might not be the best at my house, or the camera on my computer doesn’t always have the quality I’d like.
With pMD’s telehealth solution, our team designed our product a little differently with patients and ease-of-use as top of mind. There’s no need to log into a website or search emails for a link that may have been sent days in advance. Our mobile app is easy to download on the patient’s phone, just like any other app, except that it’s encrypted, secure, and HIPAA-compliant. At the time of the appointment, the provider initiates a call to the patient through the secure app and the call rings directly to the patient's mobile phone - allowing the patient to use either wifi or cellular data for the best connection and video quality. So regardless of what patients are up to at the time, they’ll be notified right away of their appointment. pMD does all this while continuing to protect providers' privacy by not displaying their personal information.
After the video appointment is complete, pMD also provides patients and providers a way to securely communicate via our chat feature, keeping the provider in control of how long the line of communication stays open. So say a patient has received the first dose of the COVID-19 vaccine and you want to make sure they don’t forget to receive the second dose. The practice can message them directly via the pMD mobile app, or better yet, set up an automated reminder, to remind the patient when it’s time to receive the second dose. By downloading a mobile app on their phone, patients not only have a secure and virtual way to carry out their appointment but they also have a more direct way of receiving important information from their providers about their health or updates from the practice.
At pMD, we love providing a robust and seamless telemedicine solution that provides patients and practices with intuitive tools to better communicate about patient care. Submit your information here if you’d like to learn more about how pMD’s telehealth solution could benefit your practice.
To find out more about pMD's suite of products, which includes our charge capture and MIPS registry, secure messaging, clinical communication, and care navigation software and services, please contact pMD.