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where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

POSTS BY TAG | telehealth


 

As the world around us changes, it’s interesting to think about what actions feel more or less accepted. For example, imagine now walking into a meeting, shaking each person’s hand, then immediately grabbing a pastry with that same hand and then eating it. Right now, that feels shocking, repulsive, and risky. But, back in December of last year, I might have done this without even batting an eyelash. 

It’s exciting to think about what changes are happening right now in health care that was once perceived as outlandish. One of the most obvious examples I’ve experienced is the implementation and adoption of rendering remote health care services - or telehealth. 

pMD began building our telehealth capabilities into our Free Secure Messaging, Clinical Communication, and Charge Capture products over a year ago. Since March, with the advent of the global pandemic, pMD has now helped thousands of patients complete remote visits over their mobile devices from the safety of their homes. 

If you haven’t given telehealth a try yet, let me give you an idea of what it’s like to be one of the patients who has used pMD’s telehealth platform: 

After scheduling your first telehealth appointment with your practice, you receive a text message reminder a few days before your appointment with a link to download pMD’s application. Once downloaded, all you need to do now is wait until your appointment - it’s truly that easy! Your provider initiates the video call, which will ring through to your phone just as any other call would except that the video will be conducted through pMD’s encrypted, HIPAA-compliant app, so your patient information remains completely safe. 

After completing your call with your provider, you’ll be able to securely send photos of incisions, wounds, rashes, or even receive lab results via pMD. Any picture you take in pMD is not saved onto your phone's camera roll, keeping your information private! 

So, why use pMD instead of one of the other video solutions that have emerged in response to the need for remote health care? Beyond pMD’s 21 years in the mobile health care space, below are a few additional reasons:

Quality

Video quality is really important when completing telehealth visits and pMD is extremely committed to great quality and reliability in our app. Crisp video quality is required in many cases to make sure your provider is able to accurately assess the medical situation. pMD was built to be used on a mobile device which generally has a much better camera than older computers, as well as the ability to choose between wifi or cellular data usage - whichever allows for a better connection. 

Ease of connection

Many other telehealth platforms require both the patient and provider to log into a portal at the same time to complete a remote visit. We know that might not always be the easiest, or the most private option, especially if your computer happens to be in a communal spot in your home. Because pMD communication is conducted within our HIPAA-compliant application, your information is secure and a video call rings right through to your phone via pMD’s app, so you don’t have to be logged into pMD to wait for a call. 

Ease of use

pMD’s app only requires a one-time download from either the Google Play store or the App store. Once you download the app, you’ll be able to log into pMD with your cell phone number and biometric scanning (think fingerprint scanning or FaceID) or a password. Once you’re logged in, your secure communication abilities are endless! Gone are the days of having to wait for one-use verification links each time you log in or constantly being rerouted in order to connect with your health care provider.

Exceptional workflow features

If you’re a practice using pMD, you can have pMD automatically enroll your patients on pMD® Secure Messaging™, as well as remind them of their upcoming appointment a day or two ahead. After patients are invited, anyone in the practice can initiate a video call via pMD’s secure website or app to complete a telehealth appointment. Once the call is completed, both parties will receive an automated call receipt that includes the call duration. You’ll then be able to continue communicating via chat, voice call, or video call moving forward, if necessary. 

As a patient, once you’ve downloaded the app, you are set to receive voice calls, video calls, file attachments, chats, and voice memos from your practice! Need to reschedule your appointment or send a picture of a medication that needs to be refilled? Don’t dial a number from a menu only to wait on hold for several minutes. Submit your question to the practice via pMD! You also have the ability to refer back to a message instead of trying to remember what the voice on the other line said about your pre-appointment instructions.  

So how do you feel about the future of health care? Is this a change that will stay for the long run? pMD thinks so! We believe there is great value in keeping communication easy, convenient, and secure for practices and their patients. Please let us know if we can help get your practice set up on pMD’s telehealth platform.

 

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.

I am certainly not the first or even hundred-and-first person to write about how COVID-19 has changed my working life, but I do hope to offer a unique or at least an interesting perspective on what it’s like to directly support and interact with patients, many of whom are participating in telehealth for the very first time.

pMD’s user base grew by nearly 300% from March 1 to May 1 of this year, due in large part to the highly increased demand for telehealth during the coronavirus pandemic. The vast majority of these tens of thousands of new users are patients. Medical practices are enrolling their patients in pMD by the hundreds and thousands, easily providing an avenue for patients to receive care even when it’s not safe or possible to come to their doctor’s office in person.

I am proud to be part of a team providing patient care tools during such a critical time, even though that means working harder than ever. We have quickly learned that a rapidly-expanding user base does come with some challenges, one of which is an increased volume of customer support.

Unparalleled, 24/7/365 customer service has been an integral part of pMD’s company culture since day one, and that has not changed even - or especially - during these unprecedented times. Being able to provide exceptional, real-time support to medical practices and patients ensures that health care is not interrupted despite the current situation.

The past two months at pMD have been even more fast-paced than usual, and our team has had the opportunity to speak with many patients and medical professionals alike. Here are the most important things we’ve learned: 

Be empathetic. 

This truly is an unprecedented time for everyone. Medical practices are extremely busy, oftentimes trying to handle a distributed workforce and safety concerns in addition to patient care. Patients, whether they have an acute condition or need a routine follow up, are often anxious or overwhelmed, both at the prospect of having to go into a doctor’s office or the alternative (a virtual visit), which can be a daunting prospect for first-time telehealth users. When someone calls into pMD to get support, we aren’t just helping them log into an app on their phone, we’re also there to reassure them that they have all the tools needed to connect with their doctor and get the care they are expecting. Whether a user calls in initially feeling anxious, frustrated, or confused, after speaking with a member of the pMD team, our goal is to not only answer their question but to leave that user with a smile on their face.

Be meticulous (a.k.a. if you don’t log it, it didn’t happen). 

Our engineering team is hard at work continuing to improve the telehealth experience for practices and their patients. An accurate and complete list of the most frequently asked questions and common concerns is key in prioritizing these projects. If 100 users reach out with the same question about starting a video visit, we know addressing that concern will help at least 100 users right away! If 100 users call in with the same question, but only 10 of those conversations get logged, we have no way of knowing this is such a high-priority topic, and it likely won’t be addressed with the same expediency. 

Be grateful. 

Even at the end of my longest or most difficult days at pMD, I can finish up work feeling thankful. Not only is the pMD team lucky to be hard at work during this time, but we’re also able to serve as a partner to medical practices and a resource to their patients. I can’t think of a better way to spend my time in quarantine!

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.


Like many around the country and the world, everyone at pMD is currently practicing social distancing by staying at home for all non-essential activities. While at home, the nature of our business has given us the ability to continue to support health care providers in caring for many of their patients. Tens of thousands of patients are now relying on pMD to stay connected with their doctors via our telehealth platform. As we all continue to go through this transition in our professional lives, I have begun to reflect on the importance of company culture in the new home office.

The challenges and opportunities of distributed work are nothing new to pMD. For many years, we’ve had colleagues working from all over the country. Yet overnight, like many other companies, we’ve had to transition to a 100% distributed setup. As an engineer based out of the San Francisco office, I was one of those whose daily pMD rhythm changed significantly. Yet for the most part, it’s been a smoother transition than I expected, owing to the fact that we were already using many of the collaboration tools with our colleagues who were already remote. I simply had to use them a lot more. 

There is a perennial debate, however, that digital collaboration tools can never replace in-person interactions. Over the last few weeks, I’ve been wondering how true this is in my own work, and if there are other variables that determine if a team succeeds or fails in a distributed environment.

Anyone who works remotely has faced communication challenges that aren’t present when they are face-to-face. No matter how perfect your technological tools are, there are interactions and information that cannot be captured by text, images, video etc. That’s simply the nature of compressing three-dimensional information into something smaller. This creates a gap, and in some cases a chasm, between intention and perception especially when attempting to communicate complex or subtle information. Yet from discussing this with friends in varying work situations, it still seems that this gap affects some organizations more than others. During this period I’ve become convinced that building a successful distributed team cannot be accomplished by only using more technology. A critical piece that can bridge the communication gap is as simple as it is difficult to implement.

Trust can fill in the gaps where communication fails whether that’s between two people sitting next to each other or across the country. It has the ability to self-correct for errors introduced during transmission. A misperceived gesture or tone in an electronic medium is less likely to derail the actual intention when it’s contextualized in a larger relationship. In the ideal scenario, trust reduces the demand for what information even needs to be communicated since the parties trust they are already aligned along many dimensions. 

Building trust in an organization is never easy but is a core piece of the team’s culture. Companies that can find and retain people that share core values and are given a worthwhile mission to rally around will succeed when face-to-face communication is less frequent. This is why it's so important for organizations that are shifting to remote work to continue to invest in their culture and the mission of the company in order to thrive during transitions like what we are all currently experiencing. Trust has been a core part of pMD’s culture and a natural result of our focus on mentorship and has allowed us to continue delivering solutions for our customers during this period. As we all navigate this period together, remembering to continue to invest in your team’s culture can be the ultimate deciding factor in success.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.


It’s 8:00 AM, my phone is ringing, and I’m at serious risk of burning my 3-year-old’s pancakes. I’ve always been accustomed to providing phenomenal customer support, but now my most demanding customers are the toddlers sitting in front of me, awaiting their breakfast. I flip the pancake, pick up the phone, and tag in my husband. Another workday in our shelter-in-place world begins.

Business as usual while working from home

I’d like to start off by saying, I feel incredibly lucky that I am able to continue working from home, while others are facing employment difficulties or are putting themselves at a higher risk for exposure while clocking in. At pMD, we have been fortunate to offer services such as telemedicine, secure communication, and the ability for billers to access charges remotely, which has put us in the unique position of maintaining and growing our business. It is an honor to know that so many practices we work with are putting trust in our solutions to maintain exceptional standards of care for their patients, and this is a partnership we take seriously. 

What are we doing to support our practices during COVID-19?

Providing unparalleled customer support, to start. pMD offers 24/7/365 customer support. When you call pMD, you are going to talk to an actual pMD employee (and possibly their 3-year-old), someone who can answer your questions in real-time. And yes, that includes nights, weekends, holidays, and everything in between.

Hands-on remote implementations for all pMD product lines are happening every day. Although COVID-19 has put many businesses on pause, we realize that our health care workers are on the front lines and are more important than ever. We are here to support our practices from the first introductory call to post-implementation and beyond.

Implementing and evolving our telehealth platform is something that has become increasingly important in the past couple of months. We realize most medical visits are now happening over a screen, and we want to ensure that our providers are still able to provide exceptional care to their patients. We are working with our practices, and their patients, to ensure a smooth transition to telehealth during these trying times and also making changes to our platform based on the feedback we receive.

Here at pMD, our workspaces may have changed, and my coworkers may oftentimes be more immersed in the world of Sesame Street than telemedicine, but we continue to stay focused on the same things we have always strived for as a company: unparalleled support, innovation, and partnership. In this way, our practices can focus on what matters most to them: providing the best patient care possible.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.



As I spend my 3rd week?  4th week? at home, I’m thinking of simplicity. With so much else stripped away, what else is left? In this state, I’m reminded of a recent conversation with a customer where she shared a familiar story about vendor disappointment.

This group had a message-routing and answering service application for her practice that everyone used.  Recently, it had been sold, yet again, and was plagued by price increases, staff turnover, and lack of internal investment and strategic direction. So, she talked to us about what we could offer to replace the system.

The Transactional Vendor

I was curious as to the vendor disease, this kind of zombification of what had once caused her to invest in this company's solution. She relayed a narrative of an organization bought and sold, with subsequent owners having to juice the financial return each time the company changed hands. These transactional vendor solutions become like playing cards that fade, edges curling, and the stains of the portfolio owner’s whiskey glasses slowly coloring the surface.  By the third transaction, the company has had its price increased several times and has cut staff and investment to generate a bottom line to cover the ever-higher sales price.  No service can sustain such stress.

How pMD is a Different Type of Vendor

We talked about how pMD is different.  We aren’t owned by a financial company looking to generate a high sales multiple.  Nor are we indebted to investors looking to exit.  We have the luxury of simply trying to provide the best software we can, delivered through the best experience, with the best people we can find.  

I was once a CEO of a medical practice.  Every vendor wanted to upsell me.  Every vendor charged for every transaction, no matter how minor. My initial investment in their solution generated ever greater demands and inflated my costs.  Then, when I was looking to get rid of the paper card system we used to collect charges, I found pMD.

Providing Simple Solutions & Building Forever Customers

Talk about simple.  After charge capture, they came to me about adding secure messaging.  I braced for what they wanted to charge me. “Included in your current subscription.” What?  No one does that. They wanted me to be their forever customer. Then I joined the pMD team.

Telemedicine & Appointment Reminders Added: 4 Solutions, 1 Vendor

In 2019, we added two additional features, appointment reminders and telemedicine capabilities, to what charge capture customers already pay for. Combined with pMD® Secure Messaging™ and pMD® Charge Capture™, that’s four solutions in one vendor for which most practices pay four different vendors.  When you add on that we don’t charge for interfaces (another source of high profits for the average vendor), well, that’s starting to sound pretty simple.  

An Expert Team & Quality Platform Delivering Exceptional Value

We know COVID-19 has placed extreme stress on everyone. We're here to make things simple for you. If you would like to work with a company like us to seamlessly provide customized charge capture, secure communications, telehealth, and/or appointment solutions, we'd love to hear from you. We’re looking forward to building this lasting relationship and delivering value like you’ve never experienced through our expert team and quality platform.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.
Piggybank and stethoscope

Since we posted our Guide to Telehealth Reimbursement, CMS has made a few major changes in regards to billing for telehealth. 

On March 30th, CMS issued a new rule affecting telehealth billing. More than 80 additional services, including inpatient visits, can now be performed remotely via telehealth and will be reimbursed.

Codes to Use When Billing For Telehealth During COVID-19


To bill for telehealth that's being specially permitted during this emergency, you should now use modifier code -95 and the facility and place of service code that you would have used if the visit had taken place face-to-face. This is retroactively effective as of March 1, 2020.

More details about the changes can be found on the CMS website.

Get Started With pMD Telehealth Today

pMD® Secure Messaging™ telemedicine capabilities allow practices to connect, triage, and follow up with patients through secure, HIPAA-compliant text, video, and voice calling. Easily invite patients to download the app at no cost to facilitate timely communication when it matters most.

pMD Telehealth Platform Customizable to Fit Your Needs

No matter the specialty, pMD is highly customizable to fit your practices’ needs and workflows. View additional information, resources, and FAQs about setting up and providing telehealth services with pMD and how to get started now.   

For help setting up patient communication or to contact pMD customer support, please give us a call at 800-587-4989, x1 or email support@pmd.com.

Stay safe, everyone!

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.


Telemedicine has been pushed into the spotlight in recent weeks in light of the COVID-19 coronavirus pandemic. Due to historically variable and restrictive reimbursement policies, many practices are not currently set up to provide virtual care. In light of the profound disruption caused by the pandemic, we are hearing from practices around the country that need to consider offering telehealth and scrambling to do so. Often, they have to consider tomorrow's appointments and wonder will we get paid for these visits? Well, here is what we know:


MEDICARE WILL COVER ALL TELEHEALTH SERVICES

CMS recently announced a major change to its telehealth reimbursement policy. During this crisis, Medicare will pay for telehealth services regardless of the originating site dating back to March 6, 2020. As long as visits are conducted via video, those visits that would normally be provided in an office, hospital, clinics or other settings, can now be done virtually, even from a patient's home. These visits are considered the same as in-person visits and are paid at the same rate as regular, in-person visits.

The codes that can be billed for what Medicare defines as “telehealth services” are typically evaluation and management (E/M) codes, such as 99213, combined with a telehealth Place of Service (POS) and potentially a modifier if required by the commercial payor.

PLACE OF SERVICE 02:

According to CMS, POS 02 is defined as “the location where health services and health-related services are provided or received, through a telecommunication system.” CMS has replaced the GT modifier with POS 02 and can be used when billing CMS claims for synchronous telemedicine visits. 

GT MODIFIER:

Although it has been widely replaced by the 02 POS location, some private payors still recognize and prefer the GT modifier to indicate a service was rendered via synchronous telecommunication.

MODIFIER 95:

Modifier 95 is a fairly new modifier and used only when billing to private payers to indicate services were rendered via synchronous telecommunication. It is important to note that Medicare and Medicaid do not recognize modifier 95. As with the GT modifier, not all payers recognize modifier 95. 

WHAT ABOUT MEDICAID AND COMMERCIAL PAYERS?

At this point, commercial and Medicaid coverage is still much less consistent. While U.S. Representatives have recommended CMS to encourage states to cover all telemedicine services and work with them to expand their capability to do so, reimbursement remains subject to state-specific requirements. In a similar vein, private health insurers, including Aetna, Cigna, Humana, United Healthcare will also cover telehealth for the next 90 days in some states, but the coverage also varies state by state. We encourage practices to always confirm local guidelines.

GET STARTED WITH pMD TELEHEALTH TODAY

pMD® Secure Messaging™ telemedicine capabilities allow practices to connect, triage, and follow up with patients through secure, HIPAA-compliant text, video, and voice calling. Easily invite patients to download the app at no cost to facilitate timely communication when it matters most:

* provide health safety guidelines and recommendations
* share important practice updates and announcements
* outreach to your most vulnerable patient population
* perform telehealth visits with patients advised not to leave their homes

No matter the specialty, pMD is highly customizable to fit your practices’ needs and workflows. View additional information, resources, and FAQs about setting up and providing telehealth services with pMD and how to get started now.   

For help setting up patient communication or to contact pMD customer support, please give us a call at 800-587-4989, x1 or email support@pmd.com.

Stay safe, everyone!

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.





Telehealth is not a new concept, but amid the recent public health concerns surrounding the COVID-19 coronavirus outbreak, it has catapulted to the top of most practices’ priority list. During this pandemic, it is essential to stay informed and know what free resources are available to your practice to help slow the spread of the virus while continuing to provide patients with a high level of care and reassurance. “The use of telemedicine is going to be critical for management of this pandemic,” said Dr. Stephen Parodi, an infectious disease specialist and executive with The Permanente Medical Group, the doctors’ group associated with Kaiser Permanente. 

Telemedicine a Good, Safe Option for COVID-19 Screening & Patient Care

When possible, using virtual visits provides a safe option for care, while helping contain the spread of the infection at hospitals, clinics, and medical offices. Implementing or expanding an existing telehealth strategy will enable health care organizations to safely screen and treat patients for coronavirus. If patients can receive virtual guidance to help know when they need to be seen or tested, we can limit the number of people who show up unannounced at the emergency room or doctor’s office as well as avoid crowded waiting rooms and potential infection. Good communication with patients is key to keeping the worried as calm as possible and away from clinical care so that practices can steer the most at risk to the proper treatment.

Updates To Telehealth Billing for Services During Pandemic

As part of an $8.3 billion emergency funding measure, the government has granted the Department of Human Health and Services (HHS) the ability to loosen restrictions on the use of telemedicine by broadening the originating requirements and providing a nationwide waiver during this emergency. CMS, state Medicaid agencies, and commercial insurers are taking steps to expand telehealth coverage and reimbursement. To improve access to care, CMS announced that during this crisis, Medicare will pay for telehealth services (conducted via video) regardless of the originating site. Private health insurers, including Aetna, Cigna, Humana, and United Healthcare, have also agreed to cover telehealth visits for the next 90 days in some states. Reimbursement policies vary from state to state, so practices are encouraged to confirm local guidelines. 

For more information, please see CMS’s frequently asked questions for health care providers and fact sheet for telehealth services. You can also find additional information regarding new telehealth rules and procedure codes for testing on the American Academy of Family Physicians website. 

pMD’s Free Telehealth Tools

pMD® Secure Messaging™ provides a secure, HIPAA compliant free telemedicine platform solution that allows practices to connect, triage, and follow up with patients through secure, HIPAA-compliant text, video, and voice calling. You can easily invite patients to download the application at no cost to facilitate timely communication when it matters most:

          * provide health safety guidelines and recommendations
          * share important practice updates and announcements
          * outreach to your most vulnerable patient population
          * perform telehealth visits with patients advised not to leave their homes

For help setting up patient communication or to contact pMD customer support, please give us a call at 800-587-4989 x1 or email support@pmd.com. 

Stay safe, everyone!


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.




Each word we speak drips with additional data beyond the dictionary definitions of what we say. In fact, how we say something is often more important than what was communicated. Tone, inflection, pitch, and pronunciation work together to deliver a message that makes up our distinct voices. To convey this same information in writing takes time - something health care providers are often short of. 

Secure Calling with pMD App is Quick & Compliant


In many cases, a provider needs to send a colleague a quick message, but the act of typing out the message itself via text can take longer, especially with complex medical jargon, so providers may resort to voice-based communication. This motivation inspired us to add voice calling to the pMD application. Now, you can immediately get hold of your colleagues via HIPAA-compliant, secure voice calling, eliminating many of the barriers we see in strictly text-based communication. Even if you don’t have a colleague’s cell phone number, pMD community members can be contacted via a secure VoIP call.

But what if you know your colleague is in surgery or in front of a patient? That’s why we added voice memos to the pMD communication suite.

Add the Convenience of Sending Voice Memos


I like to think of voice memos as “guaranteed voicemail.” You save even more time by taking the perks of asynchronous communication found in text messaging and adding the benefits above of voice. When you’re on the go, you can shoot over a voice clip to any of your colleagues and when they are available to respond, they can send either voice or text - whichever is more convenient - back to you!

Keeping Provider Phone Numbers Private & Other Perks


In addition to these general benefits of voice, the voice features in pMD offer additional perks tailored to health care providers and staff. For example, providers can call patients without exposing their cell phone numbers or themselves to additional liability from a 2 am phone call. Patients reaching back out to a provider can be triaged and directed to the appropriate resources via pMD’s Contact Practice feature without disturbing off-duty providers or staff. 

pMD Communication Tools Rapidly Breaks Down Barriers in Health Care


pMD’s suite of communication tools has rapidly broken down barriers in health care to make sure that urgent information can be relayed to those that need to know. With the addition of voice calling and voice memos, that suite now allows users to include all the nuance that hearing something spoken provides as well as the speed of communication that we’re accustomed to. Better communication tools break down barriers to effective care, making doctors, supporting staff, and their patients happy.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.


Patient Compliance and Empowerment




There are a few universal truths in health care that affect every facility, office, and provider. One such truth is that inevitably patients will not remember or lose instructions that may be issued to them prior to or following a procedure or office visit. These instructions are often vital and have consequences for the well-being of the patient and the financial well-being of the practice. 

To be fair, I am just as guilty of this as anyone else and I have worked in health care for well over a decade! For those unaccustomed to the busy and oftentimes confusing health care universe, having to remember every piece of pre-op or post-visit instruction can be unrealistic and forgetting could lead to complications ranging from minor to severe. Currently, the standard is to provide patients with xerox copies of pre-op instructions a few days to even weeks before a planned procedure and then a post-op packet of a similar nature. Ultimately, these items may be lost or misplaced, leading to the issues of non-compliance and the under-utilization of resources that could be invaluable to the patient. 

With the potential to lose or misplace paper copies, what if there were a way to communicate this information to our patients that would stay with them everywhere they go? What if the patient had the ability to access and refer to this information at a moment's notice? The majority of the population in the United States heavily rely on a mobile device to not just make phone calls but to complete daily tasks ranging from surfing the web to doing their banking. These devices have become ubiquitous in our society and they are with us nearly everywhere we go and at all times.

The major issue that prevents the use of this tool in health care is that these devices are not secure and HIPAA laws prevent us from capitalizing on this opportunity. pMD saw this need and created the opportunity to offer patients a better source of information and access to resources through the HIPAA-compliant, free secure messaging application. 

Imagine the ability to send patients a PDF of all the pertinent instructions they need to know prior to or following a visit or procedure that flows straight to their fingertips! Within just a few seconds, a provider or staff member can invite a patient to communicate via the pMD app and provide information that is readily accessible. 

In addition, the use of patient chat routers in pMD gives the patient a level of empowerment to seek answers to questions that may otherwise go unasked. As technology advances, messaging is becoming more and more the preferred method of communication for a large percentage of our population. The ability to allow a patient to select a topic from a drop-down menu and type a question that is then automatically routed to the most appropriate individual at a practice seems simple on our side but can also be immensely empowering to a patient that might otherwise not seek help with an issue.

For example, giving a new mother the ability to reach out to lactation support or an oncology patient the ability to quickly pose a question to nutritional services! These are questions that often times will go unasked because the patient does not feel it rises to the level of importance for a phone call, but is still an ongoing source of stress and uncertainty for them. 

pMD’s patient chat routers are customizable, secure, and provide answers to the populations we are dedicated to serving in a way that protects health care providers' privacy as well.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.