The pMD Blog

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pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.


We’ve been building interfaces between pMD and various health information systems for over a decade. Whether we’re connecting to a hospital EHR, a practice management system, a call center management platform, or some other medical software system, these interfaces are immensely valuable for our customers. They give the users of our charge capture, care coordination, and secure messaging products access to their patient’s medical data in one place, on demand and on the go via the pMD app.

Over the course of the many years that we’ve worked on these types of projects, we’ve seen that very few medical systems talk to one another. Each one tends to be a silo, and building a complete picture of a patient often requires querying the systems independently. If a patient sees physicians at different facilities, there is a good chance that each provider will have limited insight into the types of treatments, medications, and procedures that the patient has received at the other locations.

Connecting these disparate systems often requires time and resources that many practices, and even larger hospital systems simply don’t have to spare. At pMD, we realized that we had a unique opportunity to help. Because we’ve built interfaces with so many systems, we know how to set them up efficiently and securely. So, we’ve begun offering our interfacing services as a product in and of themselves. This allows our customers to rely on pMD’s expertise in this area, and stay focused on what they do best: providing great patient care.

We refer to this new product as our HIE (health information exchange) offering, but from an engineer’s standpoint, I think this term is a bit vague. I like to think of it as interfacing as a service; we facilitate improved patient care by allowing providers to collaborate with one another via shared patient data. We recently went live with our first HIE in Wyoming. We’re extremely excited to be connecting providers in that area together via pMD, and we’re looking forward to expanding our interface services into other regions in the near future.

A Health Information Exchange (HIE) is a system used to facilitate the electronic exchange of health care information among disparate organizations and health care information systems. It allows health care providers and patients to securely access a patient’s vital medical information from any location in order to improve the quality, safety, and speed of care. When a patient moves, the HIE ensures that their information follows them.

While there is no set definition for what qualifies a product as an HIE, an HIE typically offers some or all of the following services: data exchange, including electronic results delivery for labs and transcriptions; EHR integration at the point of care; billing-related exchanges; messaging; and analytics and reporting. Each of these services work together to give providers a holistic view of a patient’s medical history and current state of health.

There are numerous benefits that can be realized from utilizing the services of an HIE. These include: improvements in the quality of patient care; better coordination between the providers caring for a patient; reductions in repeat tests and imaging; increases in patient engagement in the health care process; improvements in patient outcomes; sharing of best practices amongst providers; and reductions in costs. The use of an HIE can also help prevent missed opportunities for preventive care and can reduce medical errors which result from a lack of sufficient information.

At its core, the purpose of a Health Information Exchange is to give appropriate and timely patient information wherever it is needed. At pMD, we’re passionate about helping doctors improve charge capture and provide better patient care, and we recognize that facilitating the flow of information amongst providers is a key component in that. This is always in the back of our minds when we’re building new pMD features, and I’m extremely excited about several upcoming initiatives in our pipeline which are centered around this goal.