The pMD Blog
POSTS BY TAG | interoperability

We live in exciting times where information can travel instantly across the world in a blink of an eye. With iPhones, smart cars, and even Wi-Fi toasters that can 'print' the daily weather onto your toast, we are literally immersed in the information age all day, everyday. It's this information-sharing world that allows pMD's charge capture, secure messaging, data exchange, and care communities to thrive by connecting doctors with doctors, doctors with office staff, and even doctors with patients! We take pride in our ability to collect patient information from multiple sources (hospitals, billing systems, call centers, etc...) and giving our providers instant access to this real-time data. Our users spend less time with manual entry and instead, spend more time on more meaningful tasks - like seeing patients! So why are there still organizations that seemingly go out of their way to inhibit knowledge sharing?

I've worked with my fair share of big organizations over my many moons here at pMD. It's interesting to see the drastic differences from a well-run, forward-thinking organization to an old-school "no one will ever be allowed to touch my data" group. Sure, there are some government mandates requiring some minimum level of interoperability, but it's surprising to see how many companies put up artificial roadblocks to stop this sharing of information. One example I experienced was with a group of doctors not being allowed to access certain data - on their own patients! They were recently acquired by a hospital, and thus hospital employed. The doctors were allowed to manually enter information into pMD directly, but the hospital refused to work on an interface project to save their doctors from this manual work. To reiterate, these were their own patients! These doctors are still utilizing pMD, but needless to say, the project went nowhere.

Other roadblocks I've seen are HEFTY HEFTY price tags given to interface projects, which obviously shut down the project as soon as the discovery call ends. It boggles my mind how organizations can ask for tens of thousands of dollars to flip switches to send us data. Technical details aside, these "standard price tags" for projected work are positioned as if it was a brand new interface. But let's get serious: software companies don’t reinvent the wheel each time, because that's just not economical. So why the big price tag? The work hours simply don’t justify it.

Thankfully, these organizations that seem to be sharing-averse are not the norm. I'm glad to have worked with many, many groups who, like pMD, strive to make the doctors’ lives easier through technology. Shout outs to St. Petersburg, Florida and Cincinnati, Ohio as having some of the more forward-thinking hospital IT organizations out there! I wish everyone else would get out of the secret-data age and join us in the present. Perhaps we can start listing them online. I wonder if groupsstuckinthedarkages.com is taken...