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where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

POSTS BY TAG | new feature



Feature Releases at pMD: A Lesson in Teamwork




At pMD, we make it a high priority to release features that have a positive impact on our customers and are also relevant to the current health care climate. The Product Operations team at pMD specifically focuses on making sure that our products are evolving to meet our customers’ needs, that our customers are aware of new features, and that the overall pMD team is connected with the development team when new features are released. Features can have a significant impact on our customers, so the Product Operations team is always working on making our releases as efficient as possible. The inspiration of a feature may come from many sources, which can include product feedback from customers and research by the pMD team into the health care landscape. The decision of which features to build can also be a very collaborative process, since pMD employees from all departments work directly with customers and provide helpful feedback to the development team. Once our developers are ready for the feature to be available to customers, they notify the Product Operations team. 

Once the Product Operations team is notified of a feature, the team creates an interdepartmental release plan. With the many moving parts, it is not uncommon for all departments of the pMD team to be involved in the feature release. For example, Product Operations collaborates with Marketing and Customer Success to create effective customer communication tools. Product Operations also prioritizes internal education so that all team members, regardless of department, are up to speed on all new features. Product Operations also works directly with customers who are possible candidates for a new feature. Many times this may take the form of beta testing. Beta testing allows customers the ability to try out the feature and provide feedback before it is released to the greater customer base. The Product Operations team acts as the intermediary between beta testers and the development team, ensuring that the feedback reaches the developers so they can continue to improve on the feature. 

Once a feature is successfully released, this doesn’t mean that the feature is tucked away and forgotten. The pMD team will continue to follow a feature to make sure that it continues to be a useful and effective tool for our customers. pMDers will frequently be asked to work with customers to learn the use cases for the features and what customers like about the feature. pMD also takes product feedback very seriously, and takes the feedback into consideration when making updates for our features. 

Feature releases at pMD continue to be a collaborative and exciting process. Not only do all departments have an impact on new features but so do our customers! The dynamic relationship between the pMD team and our customers continues to set apart our process and product. Interested in learning more about pMD’s newest features? Check out the latest from our blog, news page, and LinkedIn page!


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.


instant (adjective): produced or occurring with or as if with extreme rapidity and ease

Instant replay, instant gratification, instant message, instant... oatmeal? Sometimes, when you want something done, you want it done now! Time is a valuable resource, especially for busy medical professionals who are constantly trying to whittle down their to-do list so they can focus on the most important thing - caring for patients!

Doctors have used pMD® Charge Capture™ for decades to save time and get paid faster. Here at pMD, though, the work never stops! Feedback from our user base, in conjunction with our own observations, prompted the question: could we make an already fast and easy process (mobile charge capture) even faster and even easier?

Because we have amazing software engineering and design teams, the answer to that question was happily YES! Mobile charge capture, meet Instant Capture™.

When a doctor or medical provider sees a patient in the hospital for a new admission or a new consult, there’s a lot to initially record, such as the patient’s basic information, the reason for their hospital visit, the physician who referred them, and the initial level of care they received. The doctor performing this consult needs to record all this information in order to get paid for the work she does.

Many patients then go on to stay in the hospital for a few more days for additional treatment and follow-up. It’s common that a patient’s demographic information, medical diagnoses, and referring physician would remain the same for the entirety of their hospital stay. So, while our consulting doctor may subsequently see this patient several more times, there’s no need for her to enter all this information each day. The only thing she needs to update each time she visits her patient is the date and level of care provided.

Our engineering team honed in on an idea to make capturing those follow-up visits in pMD even faster. If a provider sees a patient for a routine, subsequent encounter in which nothing medically has changed from the previous day, how could we make the recording of that visit even faster?

Our new Instant Capture™ feature allows providers to press and hold on a patient’s name from their census list and capture a follow-up charge right from the favorites menu that pops up. One screen, one action, one second - that sounds pretty instant to me! Providers using this feature can complete their daily charge capture in far less time than it takes to make a bowl of instant oatmeal. (Quaker, please take note of the definition of instant - that bowl of oatmeal is still taking a solid two minutes out of my morning.)

We’re so excited to release this update to all providers using pMD® Charge Capture™, saving them additional precious seconds each day. Go forth and capture!

 

Find out more about pMD's suite of products, which includes our MIPS registrycharge capturesecure messagingclinical communication, and care navigation software and services, please contact pMD.