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where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

POSTS BY TAG | Pandemic


For those under 50 years old, using mobile technology is second nature and often the preferred method of communication and interaction for younger generations. Socializing, viewing content, and even activities such as banking are all regularly done via mobile devices. So when the COVID-19 pandemic hit, there was little concern that younger patients would struggle using mobile technology for virtual care. But what about seniors? For many, the first instinct is to assume that seniors would struggle to adapt to technology, especially as it relates to telemedicine.

According to a recent survey, 61 percent of Medicare-eligible seniors feel they have embraced technology more during the pandemic, with nearly half of correspondents reporting they have even begun binge-watching shows. In fact, a staggering 89 percent of those seniors reported having a smartphone, with only 11 percent using a smart mobile device only as a result of the pandemic. 

I bet you didn’t expect that! When we think of mobile technology, we have an inherent tendency to discount seniors, but...

How Are Seniors Adapting to Mobile Telemedicine? 

“But will my older patients be able or willing to download an app to see their doctor?” 

This is a great question and one that we’re asked regularly by medical practices. By now, most practices realize there is no putting telemedicine back in the box, but concern still lingers about how to care for their senior patients virtually.

Let’s take a look at the numbers. Of the nearly 130,000 patients over the age of 60 invited by their practice to use pMD, more than 75 percent have successfully downloaded and accessed the app on their phone or tablet. Of course, we have a secure backup option using the web for those patients who do not have access to or feel uncomfortable installing a mobile app, but overall, seniors have proven to have strongly embraced mobile for telemedicine. 

Why Mobile?

With telemedicine, the quality of the audio and visual directly impacts the quality of the care. Mobile devices today are built for just this type of communication with the highest quality, most reliable cameras and speakers. This is especially important for senior patients with poor hearing and/or sight. These devices also work on both wifi and cellular service, doubling the chances of having a clear, effective telehealth visit.

Support for Seniors is Key

There’s no sugar coating it, seniors are at a much higher risk when leaving their homes during the current health crisis.

“My husband has severe heart and lung issues,” says Jan, the wife of a patient using pMD for virtual visits. “If he gets this bug it will be fatal, so we feel much relieved to be able to talk to and see the doctor without the challenges of getting him out of the house and lifting the wheelchair as well as the exposure. What pMD does for us is literally helping to save my husband's life. This service [pMD] is such a blessing for us, ” continues Jan. 

We’re living in a scary time right now, one that is filled with an immense amount of rapid change. If we just throw technology at people, especially seniors, to which mobile is not as intuitive, then of course you will be met with angst, confusion, and resistance. But, if we are able to provide adequate customer support to alleviate those stresses, you’ll find patients are much more open to using new technologies. 

This is why at pMD we place a strong emphasis on providing unparalleled customer support to all of our users.

Sometimes we just need someone to walk us through it!


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.

Helping practices and patients navigate telehealth



When we speak about pMD’s history in the medical industry, we always note that we’ve been around since the late 90’s and have focused on helping providers capture their charges. Despite our longevity in the industry, pMD is always looking towards the future. With the more recent events in health care, we continue to learn how best to support our customers.

pMD Quickly Deploys Telehealth Using Clinical Communication Tool


Beyond mobile charge capture, we have developed a comprehensive clinical communication tool. As our customers scrambled to change their delivery model for care, we were able to quickly deploy telehealth and improve clinical communication for many of our clients. 

Our customers needed a way to continue to provide care to their patients in a time of uncertainty. Our customers rely on us to help them communicate seamlessly with their patients. Our relationship-based approach allowed pMD to provide collaborative and consultative support to our customers and swiftly implement telehealth into their workflows.

The need for telehealth not only strengthened our connection to our practices but also provided pMD an opportunity to support our customers and their patients in a new way and help them navigate a challenging time. We pride ourselves in providing our customers with full 24/7 in-house support that extends directly to their patients. 

We’ve been able to help our providers complete tens of thousands of video calls and onboarded 108K+ patients since the onset of the pandemic. We at pMD feel honored to continue to support the changes in the health care industry, especially those related to telemedicine and clinical communication. pMD is proud to have a direct and positive impact through this pandemic.


Related Articles:
Balancing the New Normal: Support for Practices & Patients During COVID-19
pMD, the Most Valuable Player in Telehealth Platforms
Supporting Telehealth Patients Amid COVID-19, One Video Call at a Time

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.
The not so new normal


It’s been about a million days since our unprecedented lockdown in the Bay Area. As the “shelter-in-place” begins to ease up and new social limitations come into play, eventually we’re going to inevitably transition from calling this the “new normal” to just “normal”.  As the COVID-19 crisis continues to impact the world, we’re all trying our best to continue to live life and move forward. To do so, we’re forced to rethink and redefine how we operate and how we live. 

On that fateful Tuesday afternoon in March, when San Francisco issued the stay at home orders, our San Francisco-based team had to pack up monitors, keyboards, etc. we’d need in order to be away from the office for what was projected to just be a few weeks. We all worked from home from time to time, but none of us were really set up to do this full-time. Thankfully, we had our remote staff who were “veterans” at working from home! Along with our DevOps team, they provided us with tips and tricks to get our home offices set up, along with best practices to balance the blur of working and living in our homes. As my colleague Veronica mentioned in a previous blog post, the blurred lines of home daycare, homeschooling, home working, and just being at home for literally everything is basically an hourly juggling act. The term “work/life balance” has never been more relevant to me. 

New Call Intake System to Meet High Demand for Telehealth Services


Aside from the actual physical set up, we also had to quickly figure out new ways to support our customers. We pride ourselves in supporting our customers directly, which translates to support calls now ringing our cell phones instead of the connected office lines. This challenge was exacerbated by our instantly high demand for our telehealth services. Our Ops team quickly realized the in-office model didn’t align with the current circumstance and shifted focus on new efficiencies to face these challenges head-on. The result was a new call intake system which dramatically turned our lives around and significantly increased customer satisfaction. 

pMD Moves Quickly to Successfully Handle High Telehealth System Use


But what about the platform? Just days into the lockdown, reports of Facebook servers getting overwhelmed hit headlines as millions of Americans had nothing else to do at home. We at pMD were well-equipped to onboard any number of new providers at any given time, but this world-wide lockdown drove demand for our telehealth usage beyond our expectations! Pretty much overnight, all of our customers needed to get their patients onto pMD’s telehealth system to keep their patient population safe while continuing to provide health services. Anticipating our customers would potentially connect with tens of thousands of patients virtually and instantly, our Director of Software immediately directed our developers to access and shore up our scalability. This became a multi-team initiative that executed around the clock on just a moment’s notice. Our Dev team’s ability to adapt and pivot so quickly allowed us to handle the viral demand with huge success.

Doing Our Part to Help Save Lives with pMD’s Telehealth Solution


I’m constantly impressed by everyone I work with at pMD. In spite of all the grim news out there, my pMD family continues to stay strong, tackling every new challenge with a smile and a fierce determination. I think this mindset is what has allowed us to successfully help our customers onboard thousands of new patients DAILY onto pMD’s telehealth solution in this new world of social distancing and flattening the curve. I’m proud to be able to say we are doing our part to help the health care community and save patient lives.


Related Articles:
Helping Practices and Patients Navigate Telehealth When They Need It Most
Balancing the New Normal: Support for Practices & Patients During COVID-19
pMD, the Most Valuable Player in Telehealth Platforms

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.
Your future in telehealth with pMD revealed

 

As the world around us changes, it’s interesting to think about what actions feel more or less accepted. For example, imagine now walking into a meeting, shaking each person’s hand, then immediately grabbing a pastry with that same hand and then eating it. Right now, that feels shocking, repulsive, and risky. But, back in December of last year, I might have done this without even batting an eyelash. 

It’s exciting to think about what changes are happening right now in health care that was once perceived as outlandish. One of the most obvious examples I’ve experienced is the implementation and adoption of rendering remote health care services - or telehealth. 

Thousands of Patients Use pMD Telehealth Platform for Remote Visits


pMD began building our telehealth capabilities into our Free Secure Messaging, Clinical Communication, and Charge Capture products over a year ago. Since March, with the advent of the global pandemic, pMD has now helped thousands of patients complete remote visits over their mobile devices from the safety of their homes. 

If you haven’t given telehealth a try yet, let me give you an idea of what it’s like to be one of the patients who has used pMD’s telehealth platform

After scheduling your first telehealth appointment with your practice, you receive a text message reminder a few days before your appointment with a link to download pMD’s application. Once downloaded, all you need to do now is wait until your appointment - it’s truly that easy! Your provider initiates the video call, which will ring through to your phone just as any other call would except that the video will be conducted through pMD’s encrypted, HIPAA-compliant app, so your patient information remains completely safe. 

After completing your call with your provider, you’ll be able to securely send photos of incisions, wounds, rashes, or even receive lab results via pMD. Any picture you take in pMD is not saved onto your phone's camera roll, keeping your information private! 

Why Use pMD’s Remote Health Care Solutions


So, why use pMD instead of one of the other video solutions that have emerged in response to the need for remote health care? Beyond pMD’s 21 years in the mobile health care space, below are a few additional reasons:

Video Quality

Video quality is really important when completing telehealth visits and pMD is extremely committed to great quality and reliability in our app. Crisp video quality is required in many cases to make sure your provider is able to accurately assess the medical situation. pMD was built to be used on a mobile device which generally has a much better camera than older computers, as well as the ability to choose between wifi or cellular data usage - whichever allows for a better connection. 

Ease of connection

Many other telehealth platforms require both the patient and provider to log into a portal at the same time to complete a remote visit. We know that might not always be the easiest, or the most private option, especially if your computer happens to be in a communal spot in your home. Because pMD communication is conducted within our HIPAA-compliant application, your information is secure and a video call rings right through to your phone via pMD’s app, so you don’t have to be logged into pMD to wait for a call. 

Ease of use

pMD’s app only requires a one-time download from either the Google Play store or the App store. Once you download the app, you’ll be able to log into pMD with your cell phone number and biometric scanning (think fingerprint scanning or FaceID) or a password. Once you’re logged in, your secure communication abilities are endless! Gone are the days of having to wait for one-use verification links each time you log in or constantly being rerouted in order to connect with your health care provider.

Exceptional workflow features

If you’re a practice using pMD, you can have pMD automatically enroll your patients on pMD® Secure Messaging™, as well as remind them of their upcoming appointment a day or two ahead. After patients are invited, anyone in the practice can initiate a video call via pMD’s secure website or app to complete a telehealth appointment. Once the call is completed, both parties will receive an automated call receipt that includes the call duration. You’ll then be able to continue communicating via chat, voice call, or video call moving forward, if necessary. 

As a patient, once you’ve downloaded the app, you are set to receive voice calls, video calls, file attachments, chats, and voice memos from your practice! Need to reschedule your appointment or send a picture of a medication that needs to be refilled? Don’t dial a number from a menu only to wait on hold for several minutes. Submit your question to the practice via pMD! You also have the ability to refer back to a message instead of trying to remember what the voice on the other line said about your pre-appointment instructions.  

So how do you feel about the future of health care? Is this a change that will stay for the long run? pMD thinks so! We believe there is great value in keeping communication easy, convenient, and secure for practices and their patients. Please let us know if we can help get your practice set up on pMD’s telehealth platform.

Related Articles:

Building a Long-Term Telehealth Workflow

Helping Practices and Patients Navigate Telehealth When They Need It Most

pMD, the Most Valuable Player in Telehealth Platforms

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.
Balancing parenting and support of health care practices and patients during COVID-19


It’s 8:00 AM, my phone is ringing, and I’m at serious risk of burning my 3-year-old’s pancakes. I’ve always been accustomed to providing phenomenal customer support, but now my most demanding customers are the toddlers sitting in front of me, awaiting their breakfast. I flip the pancake, pick up the phone, and tag in my husband. Another workday in our shelter-in-place world begins.


Business as usual while working from home



I’d like to start off by saying, I feel incredibly lucky that I am able to continue working from home, while others are facing employment difficulties or are putting themselves at a higher risk for exposure while clocking in. At pMD, we have been fortunate to offer services such as telemedicine, secure communication, and the ability for billers to access charges remotely, which has put us in the unique position of maintaining and growing our business. It is an honor to know that so many practices we work with are putting trust in our solutions to maintain exceptional standards of care for their patients, and this is a partnership we take seriously. 

What are we doing to support our practices during COVID-19?


Providing unparalleled customer support, to start. pMD offers 24/7/365 customer support. When you call pMD, you are going to talk to an actual pMD employee (and possibly their 3-year-old), someone who can answer your questions in real-time. And yes, that includes nights, weekends, holidays, and everything in between.

Remote Implementation of pMD Software for Health Care


Hands-on remote implementations for all pMD product lines are happening every day. Although COVID-19 has put many businesses on pause, we realize that our health care workers are on the front lines and are more important than ever. We are here to support our practices from the first introductory call to post-implementation and beyond.

Ensuring a Smooth Transition to pMD’s Telehealth Platform


Implementing and evolving our telehealth platform is something that has become increasingly important in the past couple of months. We realize most medical visits are now happening over a screen, and we want to ensure that our providers are still able to provide exceptional care to their patients. We are working with our practices, and their patients, to ensure a smooth transition to telehealth during these trying times and also making changes to our platform based on the feedback we receive.

Helping Practices Focus on Providing the Best Patient Care Possible


Here at pMD, our workspaces may have changed, and my coworkers may oftentimes be more immersed in the world of Sesame Street than telemedicine, but we continue to stay focused on the same things we have always strived for as a company: unparalleled support, innovation, and partnership. In this way, our practices can focus on what matters most to them: providing the best patient care possible.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.