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POSTS BY TAG | Pandemic

Ensuring a clean claim to avoid denial


You’ve made your way to the physician’s corner of the pMD blog, welcome! Here you’ll find information written for physicians, by physicians. 

This post is written by Richard E. Lehman, MD, Pediatric Critical Care Medicine.

Last year, the world was rocked in ways that no one could have predicted or even imagined. With 2020 and more than half of 2021 behind us, and as the world adapts to a new normal, what does this post-COVID environment look like for physicians, practices, and patients? In this blog post, we’ll take a look at the good, the bad, and the interesting in relation to the impacts of the pandemic on medical practices and their patients, as well as what to expect moving forward.

THE GOOD


Prior to the start of the pandemic, the use of telemedicine was somewhat of a novelty. Some practices began tinkering with this technology for their chronically ill or remote patient populations. As the spread of the virus started gaining speed, practices soon found themselves deep in the throes of figuring out how to integrate video visits into their daily routine and how to help patients through one of the worst global medical crises in recent history. The increased use of telemedicine brought to light the benefits of incorporating technology into patient care, providing flexibility and accessibility to patients who need it most. It also showed us that its success and continued use are largely dependent on an appropriate reimbursement model. Without it, practices may be less incentivized to adopt telemedicine or are likely to face financial challenges. I would hope to see and anticipate seeing some practices adapt to a hybrid model that incorporates both telehealth and in-person visits, barring any reimbursement policy changes. There are still some aspects of medicine that require face-to-face care with a provider but for those less complex scenarios, why not give the patient (and practice) a choice?

THE BAD


In an era where data is more accessible than ever, misinformation is simultaneously on the rise and finding its way into the general public. As a result, we saw more and more hesitation around believing the data and science presented about COVID-19 and mitigating its spread. People tend to forget that science evolves and adjusts as more data is collected. However, the public is constantly being bombarded with quick one-liners and sensational headlines in the media, many of which are inaccurate statements. This mistrust permeated throughout the country and, in my opinion, has been devastating to the medical community. With the rapid vaccine deployment, it's understandable that patients have questions regarding the effectiveness and potential unknown side effects. Over time, with more data, we’ll be able to paint a better and more clear picture to patients surrounding the vaccine. It's our job as physicians to answer questions and help them make informed decisions based on their medical history. 

So, what does this mean for health care moving forward? It means that medicine is now even more having to compete with the media and navigate that influence on their patients. Providers are not only health care professionals but are also now having to manage public health and society concerns. However, while we all have differing opinions about what to do and how to cope in certain situations, I believe providers need to elevate their approach towards a more open and transparent environment with patients, allowing for more engagement and helping prevent patients from finding other, less reliable sources of information surrounding their care. We should embrace the questions and not shut people down when questioning what they believe to be fact. The COVID crisis is under the microscope, so being open to conversation and providing thoughtful explanations can provide a stable foundation with patients. 

Health care is changing as rapidly as the world and we should take away from this recent pandemic lessons in not only handling future outbreaks but also handling patient trust where trust has been lost. The bottom line is that how we collect data and release that information needs to improve. For example, how many people test positive for COVID-19 doesn’t tell the same story as to how many of those patients are severely ill, hospitalized, and/or need a ventilator. The foreseeable future holds residual pandemic effects, and providers will be expected to work even harder to regain patient trust.

THE INTERESTING


While many of the impacts of the pandemic are fairly obvious or have been discussed at length for the past year and a half, there are also plenty of areas of medicine that have seen a ripple effect and are likely to change moving forward. As a pediatric physician, an interesting event that resulted from 2020’s lockdowns was the decrease in child immunizations. According to a recent article in the Morbidity and Mortality Weekly Report, infants and toddlers up to age 2 years in Michigan have been falling behind on their immunizations, showing a decline in January 2020 through April 2020 compared to 2018 and 2019. Only the hepatitis B vaccine dose given at birth, typically in the hospital, did not decrease. This is just one example of the many impacts a pandemic can have on ancillary health care, which is just as important to recognize. Since many ancillary services in health care require in-person visits and render telehealth a suboptimal solution, providers are looking towards new strategies to maintain essential services.

It’s hard to imagine that the first half of 2021 sped by so quickly, considering everything we’d been through in 2020. As we navigate the good, the bad, and the interesting in relation to this pandemic, we can’t forget that COVID-19 will still continue to have a presence moving forward. A practice’s ability to adapt in the face of sudden change is essential for successful patient care and its survival as a business. We should continue to learn from one another and work through challenges together despite our differences in hopes to quickly combat any future outbreaks. 

Dr. Rick Lehman is a veteran critical care physician, providing care to pediatric patients across the country. He’s “grown-up” with the changes in health care over the last 20 years related software and has been directly involved with implementing new EMR systems at multiple hospitals, often transitioning them from paper to digital systems. His frustrations surrounding inefficient EMRs while managing his critical care patients have driven his passion for changing these health care systems to create better provider workflows.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrybilling servicestelehealthsecure messagingclinical communication, and care navigation software and services, please contact pMD.

Being an expectant parent during a global pandemic can absolutely put a damper on what should be seen as a time of excitement and joy. As a second-time mother, I’m fortunate to be experiencing pregnancy through a more ‘seasoned’ lens. I can barely fathom the idea of having to go through a battery of doctor’s visits, tests, ultrasounds, and potentially even labor and delivery, for the very first time without a support person by my side. This time around, it’s just me and my enormous belly, confidently walking into appointments and then reporting back to the command center, fuzzy gray ultrasound photos in hand.

The uncertainty and anxiety around COVID-19 are enough to make any normal person feel like the world is spinning out of control, let alone being someone who is expecting to bring a child into this new world. Along with the aforementioned stresses, knowing that the celebration of a new baby will have to be limited to your immediate bubble and that leaning on friends and extended family in the first few weeks postpartum is not likely to happen, the silver lining is so barely visible.

Perks of a pandemic pregnancy  

There are, however, some surprising perks to a pandemic pregnancy. Thanks to an indefinite work-from-home situation, I couldn’t have asked for a better commute. Plus, the stress of having to hide first-trimester nausea or awkwardly excusing myself from office happy hours was thankfully not an issue. Work travel was put on hold and I woke up every morning to a self-imposed ‘no makeup’ policy and a wide selection of stretchy pants. Not to mention, half of my doctor’s appointments are done via telehealth, saving me time and parking garage fees! And if quarantine has afforded me anything, it’s the quality time spent with my toddler and husband. This, in itself, has been invaluable and one that I’m grateful for every day, even as the little one enters into her terrible-twos.

Pandemic preparedness

To mentally and physically prepare oneself for the rigors of pregnancy during this COVID-19 pandemic, remember that health care providers are an excellent resource for getting the most up-to-date information on what to expect surrounding appointments, labor and delivery, COVID-19 risks, and ways to stay safe and healthy during this time. The Centers for Disease and Control Prevention website is also another great way to stay informed on ways to reduce one’s risk of getting COVID-19 and what to do if exposed, pre or postpartum. 

The use of telehealth is another beneficial resource available to both providers and patients. Prior to COVID-19, telemedicine was an effective way to reach patients in rural or underserved communities. In the wake of the pandemic, we began to see a shift as more and more practices adopted telehealth for their more at-risk patient populations. And for patients like myself, the ability to connect with my OB/GYN or my daughter’s pediatrician without the anxiety of setting foot in a high-risk environment alleviates an enormous amount of stress surrounding our safety. As we move out of the pandemic era, experts predict that the use of telehealth will continue to grow as patients desire easier access to health care. 

Choosing a telehealth vendor

Providers should ensure they have the most secure and intuitive platform that both they themselves and their patients can easily adopt and stand behind. Working with a telemedicine vendor is not just about utilizing a video conferencing platform. It’s much more than that. pMD continues to make patients the center of its core mission. Providing a streamlined, safe, and secure way for patients to communicate with their health care provider, especially during a time of uncertainty, is what drives pMD to constantly evolve. Our collaborative approach and expertise mean that you’re not just working with a vendor but with a partner who cares about your patients as much as you do. There’s certainly no replacement for in-person care but the benefits of telemedicine have their place in the future of health care.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.


This past year has brought on many challenges for everyone across the globe as a result of the COVID-19 pandemic. The health care industry, in particular, has had to bear the brunt of those challenges because not only did the demand for frontline health care workers increase dramatically, but the conditions under which those workers had to treat patients required them to take adaptive measures to remain safe so as to not contract the virus or spread it to others. However, this begs the question: how can the health care industry adapt to these challenges in a way that reduces the risk of contracting COVID-19, and simultaneously keeps both patients and health care workers safe within such a high-risk setting? As it turns out, one of the solutions to that problem can be found in the use of patient simulator training. They can be used as a means to safely train and prepare health care providers, staff, and even medical students in not only the treatment of COVID patients but also in the procedures and processes of various other fields of medicine. 

Patient simulator training can come in a variety of forms, such as the use of life-like mannequins or robotic “patients” that are used in place of real human patients, or even in digital spaces such as virtual reality or online computer simulators. In the case of physical mannequins, these are often used to simulate the conditions of a real human patient, requiring the trainee to monitor the patient and take the appropriate steps to treat them based on what they’re able to observe. High fidelity models can be used to prepare health care workers on how to respond to emergency care situations, training for surgeries, or even just basic health care procedures such as administering an IV.

Due to COVID-19 necessitating social distancing and limiting physical interaction, especially amongst those who have been hospitalized because of the virus, being able to train with the assistance of real human patients is almost entirely out of the question. In fact, a CDC report from October 31, 2020 showed that 6% of adults hospitalized with COVID-19 were health care personnel. As the demands of the health care industry continue to grow during the pandemic, patient simulators have emerged as an invaluable tool for new and experienced medical personnel alike. Institutions such as UC Davis have embraced patient simulators as a means to help health care workers adapt to the changes in patient care caused by COVID-19. The benefits of patient simulators have also extended to health care education as well. With many hospitals and clinical centers restricted due to COVID-19, medical students have found ways to fulfill some of their clinical hours through patient simulators in place of time spent with real patients in a clinical setting.

Even looking beyond the pandemic, patient simulators are beneficial in how they eliminate the risk of harm on human patients, train health care workers for the practical application of medical equipment, and help reduce medical errors and increase the effectiveness of personnel. A research study conducted by BMJ Open in 2017 showed that high-fidelity patient simulators revealed higher effectiveness in knowledge and performance from nursing students, compared with other teaching methods. So even after we finally overcome the pandemic, patient simulators will still prove to be a viable tool in the training and education of our health care workers well into the future, and one that might show greater effectiveness than traditional teaching methodologies. 

Building software around automating the simulation training workflow for practices is invaluable. In addition, there is huge value in designing online virtual simulators that could potentially be used by health care workers who need to obtain new certifications in different fields and specialties. Patient simulators are an innovative way to effectively train health care workers in various specialties, and pMD strives to be on the frontlines of that innovation, constantly evolving to meet the needs of the health care industry.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.


There’s no denying this year has brought on enough challenges to last a lifetime. And those we usually turn to in difficult times are now the individuals to which we’re advised not to get too close. With Thanksgiving just around the corner to kick off the holiday season, it’s natural to want to spend time gathering and reconnecting with family and friends, and feeling even just an ounce of normalcy in what has been a topsy-turvy 2020. 

But with that feeling also comes the looming shadow of the surging pandemic and the worries of spreading COVID-19. You feel conflicted, and that’s completely understandable. In the midst of rising cases across the country, and at a time where many folks are thinking about getting together with loved ones, the CDC has provided some helpful guidelines for celebrating the holiday season safely. There’s a lot of valuable information on their webpage and I certainly urge you to read through all the essential recommendations in helping to prevent the continued spread of the virus. This includes avoiding air travel if possible, wearing a mask, continuing to social distance oneself, limiting gatherings to household members only, hosting get-togethers outdoors, diligently washing your hands, minimizing exposure to at-risk individuals, and more.

Why not consider more lower-risk Thanksgiving activities? What would that entail? The way I see it, this season is a unique opportunity to try out some fun, new traditions while keeping everyone safe and healthy. Here are just a few:

Virtual Thanksgiving… Where Pants Are Optional?

One benefit to not having to sit around a formal dining table? No one can call you out on wearing your nice holiday sweater while sporting some stretchy sweatpants or your favorite pair of shorts down below.

Recipe Swap - Fewer Cooks in the Kitchen

How to engage with friends and family without being able to see them in person or getting Zoom fatigued? Share some of your favorite recipes ahead of Thanksgiving! It’s almost as if they’re right there in your kitchen telling you that you’re folding in the cheese all wrong.

Don’t Be A Stranger, Send Food to an At-Risk Neighbor 

I’m sure we all know of at least one friendly neighbor who is isolated from family this season and could use a nice home-cooked meal. Safely deliver contactless traditional turkey day meals to a friend or neighbor and remember to sanitize as you prepare!

Take a Hike, Literally.

Why not try swapping out chaotic airport travel, sitting in neverending traffic, attempting to quell yet another heated family debate, and being forced to eat 4 days of leftovers, with a touch of the great outdoors? Your mind and body (and pup) will thank you.

So, as we go into the holiday season, let’s all remember to share the love but not the germs. We are all feeling the pandemic fatigue, but we can all still partake in slowing the spread of the virus just by making a few adjustments to our traditional plans. Stay safe and healthy out there!

Happy Thanksgiving from the entire pMD family!


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.

Senior using mobile telemedicine

For those under 50 years old, using mobile technology is second nature and often the preferred method of communication and interaction for younger generations. Socializing, viewing content, and even activities such as banking are all regularly done via mobile devices. So when the COVID-19 pandemic hit, there was little concern that younger patients would struggle using mobile technology for virtual care. But what about seniors? For many, the first instinct is to assume that seniors would struggle to adapt to technology, especially as it relates to telemedicine.

According to a recent survey, 61 percent of Medicare-eligible seniors feel they have embraced technology more during the pandemic, with nearly half of correspondents reporting they have even begun binge-watching shows. In fact, a staggering 89 percent of those seniors reported having a smartphone, with only 11 percent using a smart mobile device only as a result of the pandemic. 

I bet you didn’t expect that! When we think of mobile technology, we have an inherent tendency to discount seniors, but...

How Are Seniors Adapting to Mobile Telemedicine? 

“But will my older patients be able or willing to download an app to see their doctor?” 

This is a great question and one that we’re asked regularly by medical practices. By now, most practices realize there is no putting telemedicine back in the box, but concern still lingers about how to care for their senior patients virtually.

Let’s take a look at the numbers. Of the nearly 130,000 patients over the age of 60 invited by their practice to use pMD, more than 75 percent have successfully downloaded and accessed the app on their phone or tablet. Of course, we have a secure backup option using the web for those patients who do not have access to or feel uncomfortable installing a mobile app, but overall, seniors have proven to have strongly embraced mobile for telemedicine. 

Why Mobile?

With telemedicine, the quality of the audio and visual directly impacts the quality of the care. Mobile devices today are built for just this type of communication with the highest quality, most reliable cameras and speakers. This is especially important for senior patients with poor hearing and/or sight. These devices also work on both wifi and cellular service, doubling the chances of having a clear, effective telehealth visit.

Support for Seniors is Key

There’s no sugar coating it, seniors are at a much higher risk when leaving their homes during the current health crisis.

“My husband has severe heart and lung issues,” says Jan, the wife of a patient using pMD for virtual visits. “If he gets this bug it will be fatal, so we feel much relieved to be able to talk to and see the doctor without the challenges of getting him out of the house and lifting the wheelchair as well as the exposure. What pMD does for us is literally helping to save my husband's life. This service [pMD] is such a blessing for us, ” continues Jan. 

We’re living in a scary time right now, one that is filled with an immense amount of rapid change. If we just throw technology at people, especially seniors, to which mobile is not as intuitive, then of course you will be met with angst, confusion, and resistance. But, if we are able to provide adequate customer support to alleviate those stresses, you’ll find patients are much more open to using new technologies. 

This is why at pMD we place a strong emphasis on providing unparalleled customer support to all of our users.


Sometimes we just need someone to walk us through it!

Related Articles:
Supporting Telehealth Patient Adoption & Experience, Any Way They Want It
Telemedicine Vendors & Human Connections, Navigating the COVID-19 Era


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.

Helping practices and patients navigate telehealth



When we speak about pMD’s history in the medical industry, we always note that we’ve been around since the late 90’s and have focused on helping providers capture their charges. Despite our longevity in the industry, pMD is always looking towards the future. With the more recent events in health care, we continue to learn how best to support our customers.

pMD Quickly Deploys Telehealth Using Clinical Communication Tool


Beyond mobile charge capture, we have developed a comprehensive clinical communication tool. As our customers scrambled to change their delivery model for care, we were able to quickly deploy telehealth and improve clinical communication for many of our clients. 

Our customers needed a way to continue to provide care to their patients in a time of uncertainty. Our customers rely on us to help them communicate seamlessly with their patients. Our relationship-based approach allowed pMD to provide collaborative and consultative support to our customers and swiftly implement telehealth into their workflows.

The need for telehealth not only strengthened our connection to our practices but also provided pMD an opportunity to support our customers and their patients in a new way and help them navigate a challenging time. We pride ourselves in providing our customers with full 24/7 in-house support that extends directly to their patients. 

We’ve been able to help our providers complete tens of thousands of video calls and onboarded 108K+ patients since the onset of the pandemic. We at pMD feel honored to continue to support the changes in the health care industry, especially those related to telemedicine and clinical communication. pMD is proud to have a direct and positive impact through this pandemic.


Related Articles:
Balancing the New Normal: Support for Practices & Patients During COVID-19
pMD, the Most Valuable Player in Telehealth Platforms
Supporting Telehealth Patients Amid COVID-19, One Video Call at a Time

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.
The not so new normal


It’s been about a million days since our unprecedented lockdown in the Bay Area. As the “shelter-in-place” begins to ease up and new social limitations come into play, eventually we’re going to inevitably transition from calling this the “new normal” to just “normal”.  As the COVID-19 crisis continues to impact the world, we’re all trying our best to continue to live life and move forward. To do so, we’re forced to rethink and redefine how we operate and how we live. 

On that fateful Tuesday afternoon in March, when San Francisco issued the stay at home orders, our San Francisco-based team had to pack up monitors, keyboards, etc. we’d need in order to be away from the office for what was projected to just be a few weeks. We all worked from home from time to time, but none of us were really set up to do this full-time. Thankfully, we had our remote staff who were “veterans” at working from home! Along with our DevOps team, they provided us with tips and tricks to get our home offices set up, along with best practices to balance the blur of working and living in our homes. As my colleague Veronica mentioned in a previous blog post, the blurred lines of home daycare, homeschooling, home working, and just being at home for literally everything is basically an hourly juggling act. The term “work/life balance” has never been more relevant to me. 

New Call Intake System to Meet High Demand for Telehealth Services


Aside from the actual physical set up, we also had to quickly figure out new ways to support our customers. We pride ourselves in supporting our customers directly, which translates to support calls now ringing our cell phones instead of the connected office lines. This challenge was exacerbated by our instantly high demand for our telehealth services. Our Ops team quickly realized the in-office model didn’t align with the current circumstance and shifted focus on new efficiencies to face these challenges head-on. The result was a new call intake system which dramatically turned our lives around and significantly increased customer satisfaction. 

pMD Moves Quickly to Successfully Handle High Telehealth System Use


But what about the platform? Just days into the lockdown, reports of Facebook servers getting overwhelmed hit headlines as millions of Americans had nothing else to do at home. We at pMD were well-equipped to onboard any number of new providers at any given time, but this world-wide lockdown drove demand for our telehealth usage beyond our expectations! Pretty much overnight, all of our customers needed to get their patients onto pMD’s telehealth system to keep their patient population safe while continuing to provide health services. Anticipating our customers would potentially connect with tens of thousands of patients virtually and instantly, our Director of Software immediately directed our developers to access and shore up our scalability. This became a multi-team initiative that executed around the clock on just a moment’s notice. Our Dev team’s ability to adapt and pivot so quickly allowed us to handle the viral demand with huge success.

Doing Our Part to Help Save Lives with pMD’s Telehealth Solution


I’m constantly impressed by everyone I work with at pMD. In spite of all the grim news out there, my pMD family continues to stay strong, tackling every new challenge with a smile and a fierce determination. I think this mindset is what has allowed us to successfully help our customers onboard thousands of new patients DAILY onto pMD’s telehealth solution in this new world of social distancing and flattening the curve. I’m proud to be able to say we are doing our part to help the health care community and save patient lives.


Related Articles:
Helping Practices and Patients Navigate Telehealth When They Need It Most
Balancing the New Normal: Support for Practices & Patients During COVID-19
pMD, the Most Valuable Player in Telehealth Platforms

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.
Your future in telehealth with pMD revealed

 

As the world around us changes, it’s interesting to think about what actions feel more or less accepted. For example, imagine now walking into a meeting, shaking each person’s hand, then immediately grabbing a pastry with that same hand and then eating it. Right now, that feels shocking, repulsive, and risky. But, back in December of last year, I might have done this without even batting an eyelash. 

It’s exciting to think about what changes are happening right now in health care that was once perceived as outlandish. One of the most obvious examples I’ve experienced is the implementation and adoption of rendering remote health care services - or telehealth. 

Thousands of Patients Use pMD Telehealth Platform for Remote Visits


pMD began building our telehealth capabilities into our Free Secure Messaging, Clinical Communication, and Charge Capture products over a year ago. Since March, with the advent of the global pandemic, pMD has now helped thousands of patients complete remote visits over their mobile devices from the safety of their homes. 

If you haven’t given telehealth a try yet, let me give you an idea of what it’s like to be one of the patients who has used pMD’s telehealth platform

After scheduling your first telehealth appointment with your practice, you receive a text message reminder a few days before your appointment with a link to download pMD’s application. Once downloaded, all you need to do now is wait until your appointment - it’s truly that easy! Your provider initiates the video call, which will ring through to your phone just as any other call would except that the video will be conducted through pMD’s encrypted, HIPAA-compliant app, so your patient information remains completely safe. 

After completing your call with your provider, you’ll be able to securely send photos of incisions, wounds, rashes, or even receive lab results via pMD. Any picture you take in pMD is not saved onto your phone's camera roll, keeping your information private! 

Why Use pMD’s Remote Health Care Solutions


So, why use pMD instead of one of the other video solutions that have emerged in response to the need for remote health care? Beyond pMD’s 21 years in the mobile health care space, below are a few additional reasons:

Video Quality

Video quality is really important when completing telehealth visits and pMD is extremely committed to great quality and reliability in our app. Crisp video quality is required in many cases to make sure your provider is able to accurately assess the medical situation. pMD was built to be used on a mobile device which generally has a much better camera than older computers, as well as the ability to choose between wifi or cellular data usage - whichever allows for a better connection. 

Ease of connection

Many other telehealth platforms require both the patient and provider to log into a portal at the same time to complete a remote visit. We know that might not always be the easiest, or the most private option, especially if your computer happens to be in a communal spot in your home. Because pMD communication is conducted within our HIPAA-compliant application, your information is secure and a video call rings right through to your phone via pMD’s app, so you don’t have to be logged into pMD to wait for a call. 

Ease of use

pMD’s app only requires a one-time download from either the Google Play store or the App store. Once you download the app, you’ll be able to log into pMD with your cell phone number and biometric scanning (think fingerprint scanning or FaceID) or a password. Once you’re logged in, your secure communication abilities are endless! Gone are the days of having to wait for one-use verification links each time you log in or constantly being rerouted in order to connect with your health care provider.

Exceptional workflow features

If you’re a practice using pMD, you can have pMD automatically enroll your patients on pMD® Secure Messaging™, as well as remind them of their upcoming appointment a day or two ahead. After patients are invited, anyone in the practice can initiate a video call via pMD’s secure website or app to complete a telehealth appointment. Once the call is completed, both parties will receive an automated call receipt that includes the call duration. You’ll then be able to continue communicating via chat, voice call, or video call moving forward, if necessary. 

As a patient, once you’ve downloaded the app, you are set to receive voice calls, video calls, file attachments, chats, and voice memos from your practice! Need to reschedule your appointment or send a picture of a medication that needs to be refilled? Don’t dial a number from a menu only to wait on hold for several minutes. Submit your question to the practice via pMD! You also have the ability to refer back to a message instead of trying to remember what the voice on the other line said about your pre-appointment instructions.  

So how do you feel about the future of health care? Is this a change that will stay for the long run? pMD thinks so! We believe there is great value in keeping communication easy, convenient, and secure for practices and their patients. Please let us know if we can help get your practice set up on pMD’s telehealth platform.

Related Articles:

Building a Long-Term Telehealth Workflow

Helping Practices and Patients Navigate Telehealth When They Need It Most

pMD, the Most Valuable Player in Telehealth Platforms

To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.
Balancing parenting and support of health care practices and patients during COVID-19


It’s 8:00 AM, my phone is ringing, and I’m at serious risk of burning my 3-year-old’s pancakes. I’ve always been accustomed to providing phenomenal customer support, but now my most demanding customers are the toddlers sitting in front of me, awaiting their breakfast. I flip the pancake, pick up the phone, and tag in my husband. Another workday in our shelter-in-place world begins.


Business as usual while working from home



I’d like to start off by saying, I feel incredibly lucky that I am able to continue working from home, while others are facing employment difficulties or are putting themselves at a higher risk for exposure while clocking in. At pMD, we have been fortunate to offer services such as telemedicine, secure communication, and the ability for billers to access charges remotely, which has put us in the unique position of maintaining and growing our business. It is an honor to know that so many practices we work with are putting trust in our solutions to maintain exceptional standards of care for their patients, and this is a partnership we take seriously. 

What are we doing to support our practices during COVID-19?


Providing unparalleled customer support, to start. pMD offers 24/7/365 customer support. When you call pMD, you are going to talk to an actual pMD employee (and possibly their 3-year-old), someone who can answer your questions in real-time. And yes, that includes nights, weekends, holidays, and everything in between.

Remote Implementation of pMD Software for Health Care


Hands-on remote implementations for all pMD product lines are happening every day. Although COVID-19 has put many businesses on pause, we realize that our health care workers are on the front lines and are more important than ever. We are here to support our practices from the first introductory call to post-implementation and beyond.

Ensuring a Smooth Transition to pMD’s Telehealth Platform


Implementing and evolving our telehealth platform is something that has become increasingly important in the past couple of months. We realize most medical visits are now happening over a screen, and we want to ensure that our providers are still able to provide exceptional care to their patients. We are working with our practices, and their patients, to ensure a smooth transition to telehealth during these trying times and also making changes to our platform based on the feedback we receive.

Helping Practices Focus on Providing the Best Patient Care Possible


Here at pMD, our workspaces may have changed, and my coworkers may oftentimes be more immersed in the world of Sesame Street than telemedicine, but we continue to stay focused on the same things we have always strived for as a company: unparalleled support, innovation, and partnership. In this way, our practices can focus on what matters most to them: providing the best patient care possible.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.