The pMD Blog

Welcome to the
pMD Blog...

where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

POSTS BY TAG | Patient Care






pMD has been making health care teams happy for over 20 years! It’s hard to believe, but it’s true that this company has been in business since the dawn of the Palm Pilot, Netscape Navigator, and Pocket PC. 

pMD, Gold Standard in Mobile Charge Capture, Evolves


20 years in the tech industry can be seen as an eternity when you consider most companies don’t last that long. You can’t make it without being able to adapt and evolve to serve your customers. pMD will continue to be known as the gold standard in mobile charge capture but our position in the market is slowly starting to expand into new territories. We’ve recognized that with our well-rounded product suite, we’re now able to serve both clinical and non-clinical professionals, connecting them with care teams as well as patients, ultimately linking them to the resources they need.

Care Navigation a Strong Focus


One area that we’re laser-focused on is that of care navigation. For those of you who may not be familiar, care navigation is “the deliberate organization of patient care activities between two or more participants in a patients’ care to facilitate the appropriate delivery of health services”. Care navigation is an essential component in contemporary models of interdisciplinary primary care and is of increasing importance in the transition to Value-Based Care.

pMD Becomes Premier Care Navigation Platform


 Years ago, when pMD started research into care navigation, the question of ‘who performs this task?’ was of critical importance. In order to design the best care coordination platform on the market, we needed to know who our users were. This proved to be an interesting question as the answers varied greatly! Initially, our familiarity with the idea of a ‘patient navigator’ came from our work in the oncology setting. In this setting, having a resource like a patient navigator removed barriers to facilitating timely diagnosis and addressed inequalities that exist in cancer care. Our experience was that patient navigators were usually nurses with oncology nursing backgrounds, and our work with them led to the creation of pMD as a premiere care navigation platform for Oncology Care Model (OCM) participants.

While we’ve continued to work with Oncology practices and their nurse navigators, we’ve also been fortunate enough to expand the scope of our offering to support practices and health systems that work with other high-risk patient populations. More specifically, this includes populations that may be dealing with complex needs, multiple chronic diseases, immunodeficiency diseases, and behavioral health issues.

Care Navigation Models


What we’ve learned by working within these population domains, is that there are three distinct models when it comes to care navigation:

Nurse-Led:
- Oncology
- Complex Needs
- Multiple Chronic Diseases
- Immunodeficiency Diseases

Team-Based:
- Generally comprised of a patient navigator and other professionals (social workers, psychologist)
- Common in behavioral health
- Non-Professional: usually employed by a health system, provides general support to access services within a system, focus on reducing health disparity among specific or marginalized populations

Care Navigation Platform for All Working Toward Patient-Centered Care


The one thing that all care navigation models have in common is the fact that they are all working toward patient-centered care. Patients receive timely and appropriate guidance which empowers them to make better decisions and navigate through the services they need while improving their health literacy. Obviously, enabling patients is important but so is shared decision-making with a patient’s primary care provider. 80% of PCP’s in the U.S. are not confident in providing for the social needs of their patients such as transportation, housing, and access to nutritious food. When you realize that PCP’s are the central point of access to care coordination services for complex patients, you can start to see how a care navigation platform that is integrated across health settings can help the underserved.

Care navigation is obviously essential, and we’re looking forward to learning more about the differences between these models but most importantly, how they engage with the informal participants in a patient’s care. These informal participants are the ones who already provide significant care and support (family, friends, volunteers).

With the recent release of messaging with patients and upcoming enhancements to our secure messaging suite, we’re on the cusp of being able to support everyone who is contributing to the care navigation process - helping them communicate with one another, sharing care plans, and facilitating access to the resources they and their patients need most.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.


Patient Compliance and Empowerment




There are a few universal truths in health care that affect every facility, office, and provider. One such truth is that inevitably patients will not remember or lose instructions that may be issued to them prior to or following a procedure or office visit. These instructions are often vital and have consequences for the well-being of the patient and the financial well-being of the practice. 

To be fair, I am just as guilty of this as anyone else and I have worked in health care for well over a decade! For those unaccustomed to the busy and oftentimes confusing health care universe, having to remember every piece of pre-op or post-visit instruction can be unrealistic and forgetting could lead to complications ranging from minor to severe. Currently, the standard is to provide patients with xerox copies of pre-op instructions a few days to even weeks before a planned procedure and then a post-op packet of a similar nature. Ultimately, these items may be lost or misplaced, leading to the issues of non-compliance and the under-utilization of resources that could be invaluable to the patient. 

With the potential to lose or misplace paper copies, what if there were a way to communicate this information to our patients that would stay with them everywhere they go? What if the patient had the ability to access and refer to this information at a moment's notice? The majority of the population in the United States heavily rely on a mobile device to not just make phone calls but to complete daily tasks ranging from surfing the web to doing their banking. These devices have become ubiquitous in our society and they are with us nearly everywhere we go and at all times.

The major issue that prevents the use of this tool in health care is that these devices are not secure and HIPAA laws prevent us from capitalizing on this opportunity. pMD saw this need and created the opportunity to offer patients a better source of information and access to resources through the HIPAA-compliant, free secure messaging application. 

Imagine the ability to send patients a PDF of all the pertinent instructions they need to know prior to or following a visit or procedure that flows straight to their fingertips! Within just a few seconds, a provider or staff member can invite a patient to communicate via the pMD app and provide information that is readily accessible. 

In addition, the use of patient chat routers in pMD gives the patient a level of empowerment to seek answers to questions that may otherwise go unasked. As technology advances, messaging is becoming more and more the preferred method of communication for a large percentage of our population. The ability to allow a patient to select a topic from a drop-down menu and type a question that is then automatically routed to the most appropriate individual at a practice seems simple on our side but can also be immensely empowering to a patient that might otherwise not seek help with an issue.

For example, giving a new mother the ability to reach out to lactation support or an oncology patient the ability to quickly pose a question to nutritional services! These are questions that often times will go unasked because the patient does not feel it rises to the level of importance for a phone call, but is still an ongoing source of stress and uncertainty for them. 

pMD’s patient chat routers are customizable, secure, and provide answers to the populations we are dedicated to serving in a way that protects health care providers' privacy as well.


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.





pMD’s products put the patient at the center of everything we do. When we pair innovative products with the creative, consultative approach we take for every customer inquiry and then in turn see the value to our patients, it is truly a remarkable feeling. One example below may best illustrate the impact that a pMD solution can have when care teams have a common platform to collaborate around patient care.  

A group of surgical residents caring for patients across various clinical teams needed a way to capture shared rounding notes on patients. In addition, they wanted to be able to communicate between teams using a secure messaging solution to share patient details, update care plans, and send pre- and post-operative photos.

Few technology solutions are available today to support patient care for residents. Many organizations currently use paper rounding notes that can be lost in the rush of the day, shared spreadsheets where only one resident can access the data at a time, or non-secure file-sharing programs. None of these options truly meet the residents’ needs. Since clunky workflows that are currently in place still get the job done, these old methods have continued into 2018.  

Resident groups tell us that better communication can improve patient outcomes. Residents using pMD Clinical Communication™ can send messages about patients and update each other on care plans. They have the ability to securely send images to a chief or attending physician for a second opinion. Additionally, patient data can be recorded at bedside right from their mobile phone and can include updating medications, allergies, code status, and care plans. These are all kept up-to-date, in real-time, and stored on a shared patient list visible to the whole group.

HIPAA-compliant, health care messaging that’s easy to use paired with pMD’s customizable platform for mobile data capture is exactly what these residents and administrators were looking for to bring their workflow into the twenty-first century.  

We know that each practice or group faces a unique set of challenges. That’s why we approach every opportunity as unique, invest time upfront to understand workflows that support patient care, and build solutions that account for those challenges. This is also why we here at pMD work closely with existing customers to implement new products and product features as those challenges evolve.

At pMD, we are customizing solutions to help teams deliver better patient care. To explore these solutions for your group or for more information on how pMD can support your unique practice or patient population, don’t hesitate to contact us.




 If you'd like to find out more about pMD's suite of products, which includes our MIPS registry, charge capture, secure messaging, clinical communication, care navigation, and clinically integrated network software and services, please contact pMD.