• never set foot in a cubicle farm
• are a fast-growing private company with a small-company feel
• take each other’s ideas seriously and want to make them happen
• like to play with sleek machines named after fruits and robots
• inhabit a beautiful building in the Letterman Digital Arts Center in San Francisco
• stock beer, tea, and snacks in the break room
• love our work!
This text is taken from a pMD job description. Each bullet point is a peek inside what it’s like to work with the team here. However, as pMD’s Recruiting Manager I do a lot of interviewing and people will often ask for more detail about what’s so great about working at pMD. The question is undoubtedly a fun one for me; it sparks fun memories of travel with my colleagues, laughter, and success stories. I often answer the question, “What’s your favorite thing about working at pMD?” with an anecdote because the stories of who we are and what we do - and the fun we have along the way - are the most illuminating way to get beyond a job description and discuss what makes pMD so special.
I joined pMD a little over three years ago and was paired with a team member to help me through our onboarding process. Having joined the team with no health care or technology experience I was taking in a lot of information very rapidly. I remember very clearly having a morning check in with my mentor who asked me what was wrong. I told him that I was just so surprised that everyone at pMD was really so helpful! I was waiting for the other shoe to drop and for a team member to tell me to stop asking questions. I had never worked in an environment like this - where each person was so highly valued and invested in right away. I really had found a place that was supportive and encouraging.
Now, I get to work with folks joining the team and experiencing those same feelings. And I still love to learn and ask questions about health care and technology. The atmosphere that we foster internally is the same atmosphere that is conducive to learning more about our customers and how our evolving product can fit their changing needs; you’ve got to be curious and really listen to your customers. That’s how our charge capture, secure messaging, care communities, data exchange, and PQRS registry products came to be!
Mentorship and support is important at pMD. We hire amazing people and promote from within. That means you get pushed outside of your comfort zone. For me that push came in the form of my first sales presentation. I had the amazing experience of being able to shadow our CEO presenting to customers before taking the lead on a sale of my own, so I had seen a very high bar set many times over. I obsessed over the details of our customer and exactly what he was looking for in a charge capture product. I pored over notes. I studied recordings of other sales presentations of other pMD team members. I crammed for this presentation like I was going to do this on live national television because - even more daunting - I would be presenting in front of two of my pMD colleagues. I got through the presentation and things went okay (of course there were things to improve!), but I got a high five from my teammates. I had conquered my nerves and delivered in an arena that was previously foreign to me. What a thrill. At pMD those new challenges pop up all the time.
Health care and technology were new to me when I joined pMD. The other new frontier for me was private aviation. My first flight on a private plane was heading out to the east coast for a series of meetings hop, skipping, and jumping around the map. Yes, there were definitely some nerves at first, but breaking through the clouds for the first time was amazing. And the legroom kicked the butt of any commercial flight I had ever taken. Private aviation highlights how pMD works - quickly, efficiently, and in very cool style. In one week I visited eight different customer groups in six different states. It was a week filled with new sights, some great discussions about our new-at-the-time secure messaging functionality, and so much fun. You can’t visit six different states without trying some fun local foods - or even smoke a cigar.
At pMD we all pitch in wherever and whenever we can. Developers work directly with customers. Sales people maintain ongoing relationships long after sales close. Everyone has a voice and can make an impact. I felt this first hand while we were implementing our charge capture product with a large nephrology group in Dallas. There were a lot of difficult logistics to work through, plenty of details, and enough moving parts to make my head spin. Thankfully, we had a team made up of six team members, from our CEO to our newest employees, and everyone was fully engaged for a week jumping in to make this a great experience for our customers. I don’t think I heard someone from pMD say ‘no’ all week. It was an impressive, inspiring showing of heads coming together to accomplish something great. Rolling out our charge capture application to many doctors in Dallas was one of many bricks on the path we took to growing our customer base by 30% year after year. This team can do amazing things together.
When we travel, there are always memorable dinners and fun times with coworkers, but our customers are the reason we travel. I get to see first hand what an impact pMD makes. Recently I was in Minneapolis, working with the billing office of a large oncology group. The group had been rolling out pMD in waves. I was exiting a training session in the billing office when a member of the group pointed to a large interoffice envelope of billing slips that spanned several months of service. I was told that the billing information in that large paper stack represents several days of work for the coding staff and in contrast the same amount of billing would take just a few hours to process using pMD. Shaving days of work from someone’s plate is a huge accomplishment! Seeing the impact of my work in person is such a great feeling.
There are lots more stories to tell and more colleagues to praise, but these few anecdotes hint at the amazing people and experiences to be had working at a company that promotes supportive mentorship, where we push past old comfort zones and product boundaries, and have a lot of fun along the way. The final bullet point from the job description above is really the most important and the sentiment that echoes through the office.
• love our work!