The pMD Blog

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where we cover interesting and relevant news, insights, events, and more related to the health care industry and pMD. Most importantly, this blog is a fun, engaging way to learn about developments in an ever-changing field that is heavily influenced by technology.

POSTS BY TAG | Teamwork



Feature Releases at pMD: A Lesson in Teamwork




At pMD, we make it a high priority to release features that have a positive impact on our customers and are also relevant to the current health care climate. The Product Operations team at pMD specifically focuses on making sure that our products are evolving to meet our customers’ needs, that our customers are aware of new features, and that the overall pMD team is connected with the development team when new features are released. Features can have a significant impact on our customers, so the Product Operations team is always working on making our releases as efficient as possible. The inspiration of a feature may come from many sources, which can include product feedback from customers and research by the pMD team into the health care landscape. The decision of which features to build can also be a very collaborative process, since pMD employees from all departments work directly with customers and provide helpful feedback to the development team. Once our developers are ready for the feature to be available to customers, they notify the Product Operations team. 

Once the Product Operations team is notified of a feature, the team creates an interdepartmental release plan. With the many moving parts, it is not uncommon for all departments of the pMD team to be involved in the feature release. For example, Product Operations collaborates with Marketing and Customer Success to create effective customer communication tools. Product Operations also prioritizes internal education so that all team members, regardless of department, are up to speed on all new features. Product Operations also works directly with customers who are possible candidates for a new feature. Many times this may take the form of beta testing. Beta testing allows customers the ability to try out the feature and provide feedback before it is released to the greater customer base. The Product Operations team acts as the intermediary between beta testers and the development team, ensuring that the feedback reaches the developers so they can continue to improve on the feature. 

Once a feature is successfully released, this doesn’t mean that the feature is tucked away and forgotten. The pMD team will continue to follow a feature to make sure that it continues to be a useful and effective tool for our customers. pMDers will frequently be asked to work with customers to learn the use cases for the features and what customers like about the feature. pMD also takes product feedback very seriously, and takes the feedback into consideration when making updates for our features. 

Feature releases at pMD continue to be a collaborative and exciting process. Not only do all departments have an impact on new features but so do our customers! The dynamic relationship between the pMD team and our customers continues to set apart our process and product. Interested in learning more about pMD’s newest features? Check out the latest from our blog, news page, and LinkedIn page!


To find out more about pMD's suite of products, which includes our charge capture and MIPS registrysecure messagingclinical communication, and care navigation software and services, please contact pMD.


Recipe for Success


Reader discretion is advised - do not read this blog on an empty stomach! 

The Perfect Chocolate Chip Cookies


If we compare the pMD sales process to the recipe for the perfect chocolate chip cookie, what common ground can be found in the steps needed to reach a successful outcome?


Preheat oven to 350 degrees Fahrenheit:

All good cookies start with prep work. A new member of the sales team always starts by “finding their way around the pMD kitchen.” While preheating may only take ten minutes in a real kitchen, at pMD, a new baker spends months working closely with other, more seasoned, sales team members. Laying a good foundation is the key to any good recipe. Without preheating the oven, nothing gets baked.

Mix butter, sugar, vanilla, and eggs in a large bowl. Stir in flour, baking soda, and salt:

Practice makes perfect! You can think of each ingredient like a step in our learning process here at pMD. We carefully measure the ingredients and then add them in one at a time. We even modify our “recipes” slightly depending on a potential client’s product interest. For example, cooking up a charge capture demonstration requires a different set of ingredients than preparing to speak with a practice interested in clinical communication.

At pMD, we don’t throw new folks into the kitchen without equipping them with the proper cooking tools. Our team members are fully supported and start by engaging with smaller opportunities first. Eventually, they work their way up, adding each learned ingredient one step at a time, until they’re ready to try the full recipe on their own -- with their own twists and flair, of course!

Stick the spoon in and try the raw cookie dough… hmmm, something is missing. 

Ahh, I’ve figured it out. CHOCOLATE CHIPS! Add chocolate chips into the dough and mix well. Bake 12 to 15 minutes or until light brown. Cool slightly. Remove from cookie sheet to wire rack. Cool.

You can preheat the oven and follow each step correctly, but if you forget a key ingredient, it will soon be obvious that something is missing. pMD’s sales department is focused on working closely with the marketing and operations departments to achieve the best results. This allows us to better align our product offerings with customer needs and to streamline the implementation process. It’s essential for a successful sales team to work collaboratively with other departments so that we never miss a key ingredient. There’s no such thing as too many cooks in the kitchen in this case!

pMD’s culture is all about teamwork. Just as the perfect cookie needs all of its ingredients to mix together, when the sales department succeeds, everyone at pMD does - and we share that success. We would be doing ourselves a disservice if we operated in siloed departments and expected the whole team to win. 

So what is the perfect recipe? This is really a trick question. Each recipe is different. If you ask 10 people to cook their perfect chocolate chip cookie, you will get 10 different cookies. While they follow a similar successful blueprint, recipes are tweaked over time based on feedback and tastes.

I recommend eating these cookies with a tall glass of milk!

 

Find out more about pMD's suite of products, which includes our MIPS registry, charge capture, secure messaging, clinical communication, and care navigation software and services, please contact pMD.





At pMD, we love to promote our culture of teaching and learning, rather than singly focusing on getting the job done. It may seem obvious once discussed, but what I found lacking in past companies I've worked for is this emphasis of helping each individual build his or her own skills. From top down, pMD promotes a company culture of sharing knowledge, open communication, and career growth. We ask all our individual contributors to embrace this philosophy we call "Mentoring".

Mentoring

Mentoring is pMD's mission statement for success - both for the company as well as for each and every individual contributor. It is a fundamental driver of career growth for the entire team. Successful mentoring frees up time for the mentor to take on new and more high level items. Mentees, in turn, learn new skills and earn new ownership. This transition to having higher level responsibilities aims to allow each party to step up into another position, which will then open up space for a new hire. This process allows mentees to naturally progress as the next generation of mentors.

It Begins With Trust

Trust is a two-way street. At pMD, mentees earn trust by completing assigned tasks. Mentors earn trust by providing the necessary training and guidance for the mentee to succeed at these tasks. Tasks must start small, to minimize risk of failure, and as more trust is earned over time, additional responsibilities can be designated.

It Continues With Communication

Here at pMD, it is the responsibility of both parties to keep a line of communication open. Mentors provide clear expectations and share feedback on performance consistently, while mentees should always feel open to asking for this feedback. When something is not understood well, mentees have the responsibility to ask for more clarification. Once a mentee is ready for more challenges, they can and should feel open about communicating that. At pMD, the expectation is that both parties are proactive with communication in order for the relationship to succeed.

Our Priority

Mentoring is a mindset at pMD. It isn't a single task. It isn't a single action. With this always at the forefront of our minds, we will succeed as a company. Every single one of us here at pMD treats this as a priority and most importantly, we tackle mentoring with a positive attitude!

The idea of mentorship sounds obvious, doesn't it? It certainly does when I read it. But the fundamental difference that sets pMD apart from other companies is making it a priority. I joke with new recruits that a pMD hour is a day at another company, a pMD week is a month somewhere else, and a pMD month is like a year. I call this the "pMD rate of learning" that dwarfs all other companies. As I reflect on my own career, I'm grateful to see how much I've learned, struggled, and grew in my first two years at pMD as compared to everything I learned in almost a decade at my previous company. Want to become a part of pMD’s amazing team? Contact us at careers@pmd.com to find out more.

Find out more about pMD's suite of products, which includes our MIPS registry, charge capture, secure messaging, clinical communication, and care navigation software and services, please contact pMD.





Happy new year, everyone! Like every start to the new year, here at pMD we like to reflect on how amazing our past year has been and what we did to accomplish our goals. Looking back at our 2017, we as a company saw a lot of changes, including two office moves and adding new core team members to our already amazing team. But the one consistent that has never changed is our team’s commitment to getting things done when it matters and in this case, it was our last month’s push to our year end goal. While we were still settling into the confines of our beautiful new office and before we could even catch our breath and enjoy our new surroundings, it was already December 1st.

At pMD, we are always striving to be better. If we set and surpass a goal, we immediately set a new one. With our year-end quickly coming to a close and our goals just short of reach, we took an all hands on deck approach and strategized on how each individual team member can contribute to hit our end of year goal and finish strong in 2017.

As with any major holiday, and especially during the month of December, many folks took the time to be with their families and loved ones but that surely didn’t slow anyone on the team from contributing in a major way. One of those ways was part of a big end-of-year initiative in which each team member was required to reach out to respective networks and invite them to utilize and share feedback on our messaging platform. In this way, we can continue to improve and evolve the product.

Additionally, many of our customers had a go-live date of 1/1 to hit the ground running with pMD in the new year. This meant that these on-site implementations would have had to occur in the week between Christmas and the new year. Circling back to the theme of this post, all hands were on deck to implement these folks before the anticipated go-live date. With two teams of pMDers gladly accepting that challenge by flying to Southern California and New York, this ensured that our new customers were up and running by 1/1.

This approach and willingness to do what it takes makes up the character of this great team. We understand that at any given moment, you’ll be asked to push a little harder and go a little further to achieve a goal. December was no different and we ended 2017 at our strongest month ever, reaching that year-end goal as a team!

 If you'd like to find out more about pMD's suite of products, which includes our MIPS registry, charge capture, secure messaging, and care coordination software and services, please contact pMD.