“The riskiest period of transition for patients is often directly after they are discharged from the hospital,” said pMD CEO Philippe d’Offay. “pMD’s real-time alerts are designed to improve collaboration among the health care team after patients leave the hospital, and reduce costly readmissions by addressing their illnesses proactively. It’s helping the patient and it’s also helping the practice’s bottom line.”
pMD’s mobile charge capture software, which allows doctors to record billing and lightweight clinical information into their phones at the point of care, sends an automated alert to the patient’s care team immediately after a patient is discharged. The alert includes pertinent information about the patient, including a discharge summary, medication changes, care coordination notes, or other office follow-up information.
The care team, including physicians, scheduling staff, medical assistants, mid-level providers, and care coordinators, can work together to ensure patients are followed up with after a hospital stay and avoid additional, unnecessary trips back to the hospital. pMD’s alert system automates and strengthens the communication between different physicians in a community and among different settings of care.
David Doane, Director of Reimbursement at Dallas Nephrology Associates, spearheaded the implementation of pMD’s discharge alerts among his team of over 75 physicians.
“A lot of patients get readmitted because they don’t get the right follow up care,” said Doane. “Doctors just don’t have the tools to do it. It is our true belief that with pMD, we will see significant decreases in the overall expense to the system and will improve the quality of care to the patient.”
Practices participating in Medicare’s Transitional Care Management (TCM) can also receive additional incentive funds by following up with their patients soon after they are discharged. In order to receive the payment, staff must contact the patient within 48 hours after discharge, and a physician must see the patient within two weeks. Many physicians use traditional methods of communication to notify office schedulers about patient follow ups, including faxes, telephone calls, and emails. These methods often cause a delay in the time it takes for the scheduler to complete the initial outreach to the patient in such a short period of time, not to mention they require considerable amount of manual work for the physician to input all of the patient’s pertinent details. pMD’s alerts automate the communication between the physician and scheduling staff, allowing them to follow up with the patient within 48 hours and receive the additional funds.
Large oncology practices could see similar payment sums from CMS’ new Oncology Care Model.
pMD allows physician specialists to record and securely share information on patient encounters from their mobile devices right at the point of care. Doctors using pMD are increasing their efficiency, ROI, and quality of patient care in a time where Medicare cuts, compliance regulations, and other costs are impacting medical practices. Through pMD’s charge capture, secure messaging, health information exchange, and care coordination services, doctors can spend more time being doctors and less time acting like accountants with expensive medical degrees. pMD provides free interfaces with most major electronic medical records, hospital information, and medical billing systems, including Allscripts Pro PM, Allscripts Tiger, athenaCollector by athenahealth, Cerner, eClinicalWorks, Epic, GE Centricity (formerly Millbrook and IDX), MEDITECH, MobileMD, NextGen, and Vitera Intergy (Sage). For more information, contact pMD.